Melanie Larson
Customer Service, Insurance Sales, Retail Management
Vineyard,UT
Summary
My goal is to obtain fulfilling employment while utilizing and improving my personal talents and I have developed career skills in customer service and sales. I am a seasoned Customer Service Supervisor with unmatched customer service record. I establish and maintainl strong working relationships with teams to boost performance and meet objectives.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Customer Service Manager/Supervisor
- Performed customer service daily, making sure customer and cashier questions, problems and concerns were resolved in a professional, friendly and effective manner
- Managed and supported over 20 cashiers/employees daily
- Strived to meet their individual needs and desired schedules to the best of our ability
- Performed and submitted register audits and various clerical reports.
Insurance Agent
Advance Insurance
Orem, UT
06.2019 - Current
- LICENCED INSURANCE AGENT, PROPERTY AND CASUALTY OREM
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Utilized CRM software to manage client relationships.
Front of House Team Member
Panda Express
Orem , UT
10.2022 - 04.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Served food quickly and effectively.
- Acted as cashier and hostess for each quest.
Seasonal Sales Associate
TARGET
OREM, UT
11.2020 - 02.2021
- Served customers, stocked merchandise, reset modulars and cashiered as needed.
INSURANCE AGENT ASSISTANT
AMERICAN FAMILY INSURANCE
SARATOGA SPRINGS, UT
11.2018 - 03.2019
- Assisted Insurance Agents in providing quality customer service, in obtaining information and documents from existing and new clients
- (In
- English and in Spanish)
- Prepared quotes for prospective clients and followed up with completing their insurance contracts to best suit their needs.
Flooring/Blinds/Decor Sales Associate
THE HOME DEPOT
AMERICAN FORK, UT
02.2018 - 10.2018
- Provided exceptional customer service helping customers with their DIY projects and contractors in their business needs
- Educated customers on flooring and other techniques and information on product selection to make their projects and home needs met with success
- Resolved concerns and direct customers to creative answers to solve their questions.
Merchandising Representative
CROSSMARK LINDON
, UT
05.2014 - 03.2015
- Performed merchandising tasks for my home store of Lindon Wal-Mart, and other Wal-Marts in the area as directed
- Reported via computer and smart phone to management daily/weekly on assigned tasks within my assigned store/s
- Completed regular tasks such as weekly product audits, resets and replenishes of certain products,signage placements, IRC placements, removal of deleted products, “cut in’s” for new products, updates of modulars of all kinds.
Merchandising Representative
NEWS AMERICA MARKETING
AMERICAN FORK, UT
01.2013 - 06.2014
- Performed vendor merchandising duties assigned weekly which included: team work with store associates, placing signage, coupon machines, new product cut ins, merchandising promotions, inventory counts, display set ups, store “ re-sets”, and product audits
- Recorded accurate data collected through computer handheld device and daily uploaded to a corporate server.
Health Educator/Customer Service Representative/Sales
DESIGNS FOR HEALTH HENDERSON, UT TERRITORIES
, NV
08.2009 - 01.2012
- Educated health care practitioners on professional grade nutritional products to be utilized with patient care within the physicians’ specific practices/clinics
- Utilized customer service skills, and sales skills to service existing practitioners and sign up new practitioners
- Created, organized, marketed, and taught supplemental health programs such as classes and seminars.
Lab Assistant/Phlebotomist
ST. ROSE HOSPITAL
HENDERSON, NV
05.2010 - 08.2010
- Performed hundreds of blood draws, finger sticks, and specimen collections for a diverse array of patients
- Provided outstanding patient care including: educating patients, calming nervous patients and putting them at ease
- Entered data routinely and accurately into a multi hospital complex computer software program to effectively maintain patient records and test results.
Adult School Instructor, Senior Fitness Classes/Senior Aerobics/Wheelchair Aerobics
MERCED COMMUNITY COLLEGE MERCED
, CA
01.1997 - 08.2003
- For the following courses:, CPR and Rescue Breathing and First-Aid
- ESL (English as a second language)
- Spanish for the Health Care Professional
- Consumer Health Education
Education
Graduate -
Brigham Young University
Bachelors of Science - Health Science Education, Spanish
01.1988 - 05.1995
Skills
Special Skills in Speaking Fluent Spanish
Experienced with WP, MS Word, Excel, MS Office, Publisher, Calyx Point (Loan software), insurance sales software for multiple companies
Program expertise, knowledgeable in areas of internet usage, marketing and social media Experienced in teaching and training new employees
I am detail oriented, a multitasker, a fast learner, coachable and I utilize creative problem solving, with an outgoing and likeablePersonality is friendly, a team builder, and with a positive attitude
Hardworking, dependable, and honest
Certification
Previously licensed Insurance Agent, Property and Casualt
Timeline
Front of House Team Member
Panda Express
10.2022 - 04.2023
Previously licensed Insurance Agent, Property and Casualt
03-2022
Seasonal Sales Associate
TARGET
11.2020 - 02.2021
Insurance Agent
Advance Insurance
06.2019 - Current
INSURANCE AGENT ASSISTANT
AMERICAN FAMILY INSURANCE
11.2018 - 03.2019
Flooring/Blinds/Decor Sales Associate
THE HOME DEPOT
02.2018 - 10.2018
Merchandising Representative
CROSSMARK LINDON
05.2014 - 03.2015
Previously Licensed Personal Trainer/Nutrition Educator
01-2014
Merchandising Representative
NEWS AMERICA MARKETING
01.2013 - 06.2014
Lab Assistant/Phlebotomist
ST. ROSE HOSPITAL
05.2010 - 08.2010
Health Educator/Customer Service Representative/Sales
DESIGNS FOR HEALTH HENDERSON, UT TERRITORIES
08.2009 - 01.2012
Adult School Instructor, Senior Fitness Classes/Senior Aerobics/Wheelchair Aerobics
MERCED COMMUNITY COLLEGE MERCED
01.1997 - 08.2003
Bachelors of Science - Health Science Education, Spanish
01.1988 - 05.1995
Customer Service Manager/Supervisor
Graduate -
Brigham Young University