Melissa Cortes
Avondale,AZ
Summary
Bilingual customer service professional with strong background in delivering exceptional support and solutions. Expertise in managing diverse customer interactions and contributing to team objectives. Known for adaptability and effective communication skills, ensuring seamless service delivery in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Advisor
Concentrix
- Checked in guests verified their information and provided excellent customer service.
Advisor II Bilingual Customer Service Representative
Concentrix
Arizona
02.2023 - 04.2025
- Bilingual customer services provided.
- Call handling, providing account information while observing company/contract guidelines, performing data entry.
- Provide accurate account information and satisfactory solutions while navigating through multiple support applications to assist customers using strong customer service.
- Bilingual translator English to Spanish and Spanish to English.
- Medicare knowledge assist with claims, VG and customer billing inquiries, details on coverage dates, deductible amounts, and medical benefits.
- Knowledge in DME supplies for patients , assisted patients in supplies as well as appointments.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention. Won the NPS champion league for my team, Got recognition from director and VP's for all my surveys.
Childcare Assistant Teacher
Robins Nest childcare
Phoenix, AZ
04.2021 - 01.2023
- Maintained accurate and complete student records as required by laws, district policies and administrative regulations.
- Assimilated arrived children to school environment by greeting them, helping them remove outerwear and selecting activities of interest to them.
- Attended professional meetings, educational conferences and teacher training workshops to maintain and improve professional competence.
- Provided customer service by greeting and assisting children and parents.
- Able to translate English to Spanish and vice versa when needed to speak to parents or guests.
- Bilingual translator.
Front Desk Clerk / Waitress
CAL-AM RV RESORT
Yuma, AZ
11.2014 - 05.2015
- Verified customers' credit and established how customer will pay.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Delivered customer checks and securely processed credit card or cash payments.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Checked on guests to verify satisfaction with each course.
Education
GED - High school diploma or GED
Rio Salado College
Phoenix, AZ05-2019
Skills
- Problem-Solving Public Speaking
- Fluent
- Experienced in document creation using Microsoft Word
- Childcare
- Team collaboration in safety management
- Toddler Care
- Time management (3 years)
- Medical terminology
- Cleaning Experience
- Microsoft Office
- Bilingual
- Spanish Fluent Fluent
- Typing
- Phone etiquette
- Goal-Oriented Customer Service
- Classroom Management
- Microsoft PowerPoint
- Mac OS
- Translation
- Curriculum Development
- Organizational Skills
- Sales
- Teaching (3 years)
- Communication skills (3 years)
- Mobile applications
- Windows
- Customer service
- Early Childhood Education Child Safety
- Google Docs
- Bilingual customer service (3 years)
- Spanish
- Customer support
- Retail Sales
- Cash handling (2 years)
- IOS
- Food Preparation
- Computer skills
- Early Childhood Education
- Customer service (3 years)
- Data entry
- English
- Microsoft Excel
- Experience with children (3 years)
- Basic Math Skills
- Empathy and patience
- Claims evaluation
- CRM systems
Accomplishments
Won with the highest score for NPS scored 100 on all surveys from patients for the month on January. Got recognition from Concentrix (United healthcare) project's director and VP's.
Certification
- CPR Certification
- Food Handler Certification
- Driver's License
- First Aid Certification
- BLS Certification
Languages
Bilingual
Timeline
Advisor II Bilingual Customer Service Representative
Concentrix
02.2023 - 04.2025
Childcare Assistant Teacher
Robins Nest childcare
04.2021 - 01.2023
Front Desk Clerk / Waitress
CAL-AM RV RESORT
11.2014 - 05.2015
Bilingual Customer Service Advisor
Concentrix
GED - High school diploma or GED
Rio Salado College