Stephanie Sanchez
Laredo,TEXAS
Summary
Dynamic bilingual customer service advisor with proven success at Concentrix, excelling in customer conflict resolution and performance tracking. Adept at mentoring teams and enhancing productivity while utilizing Salesforce CRM. Recognized for delivering exceptional service and achieving high satisfaction scores in fast-paced environments. Passionate about problem-solving and fostering team collaboration.
Overview
9
9
years of professional experience
Work History
Bilingual Customer Service Advisor
Concentrix AARP
Texas Work From Home
08.2022 - Current
- Provide bilingual customer support in English and Spanish in a fast-paced, high-volume call center environment.
- Assist customers with account inquiries, issue resolution, and service support while maintaining strong satisfaction scores.
- Mentor new and existing agents to help improve performance, confidence, and productivity.
- Support onboarding and training for new hires to ensure production readiness.
- Serve as a go-to resource for team members needing help resolving complex customer issues.
- Contribute to improved team performance through consistent quality and collaboration.
- Utilize Salesforce and CRM tools to manage customer interactions and document case resolutions
Bilingual Customer Service Advisor
Concentrix Satefarm
Texas Work From Home
08.2022 - 08.2023
- Provided bilingual sales and customer support for State Farm customers.
- Assisted clients with policy questions, product information, and service requests.
- Identified customer needs and recommended appropriate insurance solutions.
- Maintained detailed records using CRM and Salesforce tools.
- Delivered high-quality service while meeting sales and performance metrics.
Cashier, Cook, Delivery Driver
Pizza Hut
Laredo Texas
04.2020 - 12.2022
- Processed customer transactions accurately and efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Assisted in training new team members on operational procedures and cash handling.
- Adapted quickly to changing demands during peak hours, maintaining composure under pressure.
- Greeted customers entering store and responded promptly to customer needs.
Line Cook, Prep Cook
Border Foundry Restaurant and Bar
Laredo, TX
04.2017 - 10.2022
- Prepared high-quality ingredients following standardized recipes and presentation guidelines.
- Operated kitchen equipment safely and efficiently, maintaining cleanliness and organization.
- Collaborated with team members to ensure timely meal service during peak hours.
- Assisted in inventory management by tracking ingredient usage and reporting shortages.
- Trained new staff on kitchen procedures, enhancing team productivity and efficiency.
- Implemented food safety protocols, ensuring compliance with health regulations and standards.
Education
Associate of Arts - Culinary Arts
Laredo College
Laredo, TX05.2020
High School Diploma -
Lyndon B Johnson High School
Laredo, TX06.2016
Skills
- Salesforce CRM
- Customer Relationship Management
- Coaching & Mentoring
- Customer Conflict Resolution
- Team Collaboration
- Call Center Systems
- Performance Tracking
- Training Support
- Bilingual Communication (English / Spanish)
- Problem solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Customer Service Advisor
Concentrix AARP
08.2022 - Current
Bilingual Customer Service Advisor
Concentrix Satefarm
08.2022 - 08.2023
Cashier, Cook, Delivery Driver
Pizza Hut
04.2020 - 12.2022
Line Cook, Prep Cook
Border Foundry Restaurant and Bar
04.2017 - 10.2022
Associate of Arts - Culinary Arts
Laredo College
High School Diploma -
Lyndon B Johnson High School