Hi, I’m
Melanie Ortiz
Inside Sales Representative
McDonough,GA
Summary
Multi-talented Sales Representative driven in selling quality products and services to customers of all backgrounds and needs. Extensive record of sales accomplishments and motivated to further succeed in current or any industry. Impressive history of professionalism with strong communication skills and customer service.
Overview
13
years of professional experience
Work History
Verizon
Inside Sales Specialist
08.2020 - Current
Job overview
- Answer customers' questions regarding products, prices, and availability.
- Develop and deepen customer relationships to drive revenue growth.
- Use digital methods and traditional telephone approaches to generate sales leads.
- Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Meet and exceed sales targets and quotas to contribute to overall sales goals and revenue of company.
- Inform customers of promotions to increase sales productivity and volume.
- Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Utilize upselling techniques to promote additional products and increase sales.
Verizon
Solutions Specialist
07.2019 - 08.2020
Job overview
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Maintained customer relations and assisted with sales/promotions, technical support and billing issues.
- Answered customers' questions regarding products, prices, and availability.
- Developed and deepened customer relationships to drive revenue growth.
- Utilized upselling techniques to promote additional products and increase sales.
AT&T
Retail Sales Consultant
10.2017 - 07.2019
Job overview
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Utilized upselling techniques to promote additional products and increase sales.
- Attend sales meetings, industry trade shows and training seminars to gather information, promote products, expand network of contacts, and increase knowledge.
- Presented customers' with products and services that would best fit their needs based off each interaction.
R-WIRELESS (Verizon Authorized Retailer)
Retail Sales Consultant
03.2017 - 06.2017
Job overview
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Computed sales prices, total purchases and receive/process cash or credit payments.
- Utilized upselling techniques to promote additional products and increase sales.
Lehigh Valley Hospital
Call Center Hostess
05.2015 - 03.2017
Job overview
- Assisted patients' in selecting menus based on physician ordered diets.
- Maintained records of patients' food intake.
- Delivered food portions to patients' assigned to each room.
Mount Airy Casino
EVS Attendant
09.2014 - 05.2015
Job overview
- Used industrial cleaning agents and equipment following safety procedures.
- Operated mechanical floor cleaners, polishers and vacuums.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
Kmart
Data Integrity Specialist
09.2013 - 09.2014
Job overview
- Evaluated large datasets for quality and accuracy.
- Examined inventory and merchandise to identify items to be reordered or replenished.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Received, opened, unpacked, and issued sales floor merchandise.
Perkin's Restaurant
Hostess/Cashier
05.2013 - 09.2013
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
McDonald's
Cashier/Food Runner
04.2010 - 05.2013
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Organized and replenished supplies at food stations to optimize team performance.
Education
Pocono Mountain East High SchoolSwiftwater, PA
High School Diploma
06.2012
Skills
- Customer Service and Assistance
- Persuasive Negotiations
- Interpersonal Communication Skills
- Overcoming Objections
- Sales Expertise
- Product and Service Sales
- Time Management
- Inbound and Outbound Leads
- Cold Calling Expertise
- Goals and Performance
- Relationship Development
- Product Knowledge
Accomplishments
- Previously and currently holding top 5% performing spot in current role with the Inside Sales channel.
- 2022 Winner's Circle winner.
- Promoted for a two month temporary Transition Coach role with current employer.
- Team People First Award.
Timeline
Inside Sales Specialist
Verizon
08.2020 - Current
Solutions Specialist
Verizon
07.2019 - 08.2020
Retail Sales Consultant
AT&T
10.2017 - 07.2019
Retail Sales Consultant
R-WIRELESS (Verizon Authorized Retailer)
03.2017 - 06.2017
Call Center Hostess
Lehigh Valley Hospital
05.2015 - 03.2017
EVS Attendant
Mount Airy Casino
09.2014 - 05.2015
Data Integrity Specialist
Kmart
09.2013 - 09.2014
Hostess/Cashier
Perkin's Restaurant
05.2013 - 09.2013
Cashier/Food Runner
McDonald's
04.2010 - 05.2013
Pocono Mountain East High School
High School Diploma
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