James McVicker
Fort Gibson,OK
Summary
Talented Customer Service Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Inside Sales Specialist
Hughes Lumber And Building Supply
Muskogee, OK
12.2019 - 12.2022
- Created and updated customer accounts with relevant information.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Developed and deepened customer relationships to drive revenue growth.
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Pro Services Specialist
Lowes Home Improvment
Muskogee, OK
03.2011 - 11.2019
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using past experience to provide effective resolutions.
Form Carpenter
Jim Metzger Construction
Fort Gibson, OK
03.2001 - 03.2011
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Completed tasks according to technical document requirements and specifications to work with accuracy.
- Specialized in foundations, framing and finish carpentry.
- Safely operated electric cordless and hammer drills and cutting torches.
- Assembled durable, high-quality structures by working with forming systems, hand tools and range of equipment.
- Aligned and squared frames and forms for installation.
- Properly poured, set and cured concrete.
- Carefully read blueprints, sketches and technical drawings to inform comprehensive understanding of project scope and specifications.
Education
High School Diploma -
Muskogee High School
Muskogee, OK05.1993
Skills
- Account Acquisition
- Calculation Skills
- Revenue Growth
- Cold Calling
- Product Demonstrations and Presentations
- Training Junior Team Members
- Applied Mathematics
- Customer Service
- Persuasive Negotiations
- Customer Service and Assistance
- Attention to Detail
- Time Management
- Cross-Selling and Upselling
- Opportunity Identification
- Customer Interaction
Timeline
Inside Sales Specialist
Hughes Lumber And Building Supply
12.2019 - 12.2022
Pro Services Specialist
Lowes Home Improvment
03.2011 - 11.2019
Form Carpenter
Jim Metzger Construction
03.2001 - 03.2011
High School Diploma -
Muskogee High School