James McVicker
Fort Gibson,OK
Summary
Talented Customer Service Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Inside Sales Specialist
Hughes Lumber And Building Supply
12.2019 - 12.2022
- Created and updated customer accounts with relevant information.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Developed and deepened customer relationships to drive revenue growth.
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Pro Services Specialist
Lowes Home Improvment
03.2011 - 11.2019
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using past experience to provide effective resolutions.
Form Carpenter
Jim Metzger Construction
03.2001 - 03.2011
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Completed tasks according to technical document requirements and specifications to work with accuracy.
- Specialized in foundations, framing and finish carpentry.
- Safely operated electric cordless and hammer drills and cutting torches.
- Assembled durable, high-quality structures by working with forming systems, hand tools and range of equipment.
- Aligned and squared frames and forms for installation.
- Properly poured, set and cured concrete.
- Carefully read blueprints, sketches and technical drawings to inform comprehensive understanding of project scope and specifications.
Education
High School Diploma -
Muskogee High School
Muskogee, OK05.1993
Skills
- Account Acquisition
- Calculation Skills
- Revenue Growth
- Cold Calling
- Product Demonstrations and Presentations
- Training Junior Team Members
- Applied Mathematics
- Customer Service
- Persuasive Negotiations
- Customer Service and Assistance
- Attention to Detail
- Time Management
- Cross-Selling and Upselling
- Opportunity Identification
- Customer Interaction
Timeline
Inside Sales Specialist
Hughes Lumber And Building Supply
12.2019 - 12.2022
Pro Services Specialist
Lowes Home Improvment
03.2011 - 11.2019
Form Carpenter
Jim Metzger Construction
03.2001 - 03.2011
High School Diploma -
Muskogee High School