Cayla Mabry
Spartanburg,SC
Summary
Dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions with internal and external customers/co-workers. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Willing to take on any task to support team and help business succeed. Offers strong work ethic, communicative abilities, and team building skills.
Overview
19
19
years of professional experience
Work History
Office Manager
A2 Exterminators
Spartanburg, sc
2023.05 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
Call Center Team Lead
Precision Garage Door Services
Spartanburg, SC
11.2021 - 05.2023
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Over saw the transition of call center customer relations to in office
- Helped with the interviewing and hiring process for call center positions
Inside Sales Specialist
Arrow Exterminators
Roebuck, SC
09.2012 - 06.2021
- Met sales goals consistently by qualifying leads, generating relationships, and elevating brand exposure.
- Supported territory alignment by promoting core company brand offerings to new and established customers.
- Processed customer requests efficiently to ensure recurring service and satisfaction.
- Sustained revenue by bringing in new customers and continuously connecting with established accounts.
- Captured sales through effective product demonstrations and persuasive communication skills through customer service.
- Answered customers' questions about products, prices, and availability.
- Improved sales process by delivering feedback to management.
- Developed and maintained client rapport to effectively assess needs and develop catered solutions.
- Addressed objections and successfully closed sales with knowledge of products, and expert negotiation skills through customer service approach.
Newborn Photography, Our 365
03.2011 - 08.2011
- Coordinated busy schedule of on-site appointments, location shoots, and personal portraiture.
- Exercised Excellent communication to establish necessity for luxury service.
- Practiced customer service to establish relationships for production of sales.
- Managed accounts through collecting payments.
- Established brand with account closure through customer appreciation process.
Customer Service Representative
Lemmons Peach Farms
Gaffney, SC
05.2005 - 01.2011
- Delivered fast and friendly service regarding questions and service complaints.
- Maintained customer satisfaction by addressing customer needs and resolving concerns, Explained promotions and special offers to customers.
- Anticipated needs and resolved problems to keep customers happy.
- Practiced mathematical skills in fast pace environment Self motivated in expanding knowledge of products for customer service purposes.
Education
High School Diploma -
Mountain View Christian Academy
03.2009
Skills
- Persuasive negotiator
- Compelling presentations
- Account acquisition
- Customer Relationship Management
- Goals and performance
- Client retention
- Networking enthusiast
- Cold Calling
- Sales Representative of the Month Award
- Prospect qualification
- Solution development
- Tenacious follow-up
- SalesForce
- Database Management
- Adept multi-tasker
- Goal Setting
- Relationship building and management
- Product and service sales
Timeline
Office Manager
A2 Exterminators
2023.05 - Current
Call Center Team Lead
Precision Garage Door Services
11.2021 - 05.2023
Inside Sales Specialist
Arrow Exterminators
09.2012 - 06.2021
Newborn Photography, Our 365
03.2011 - 08.2011
Customer Service Representative
Lemmons Peach Farms
05.2005 - 01.2011
High School Diploma -
Mountain View Christian Academy