Mario Rocha
Inside Sales Specialist
2354 S Oakley Ave ,IL
Summary
Successful Inside Sales Representative skilled at exceeding sales objectives. Persuasive communicator and analytical problem solver skilled in uncovering customer needs and matching with company offerings. Offers 10 years of sales excellence while building strong relationships with colleagues.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Inside Sales Specialist
Verizon Wireless
Chicago, Illinois
02.2021 - Current
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Developed and deepened customer relationships to drive revenue growth.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Achieved windfall for total sales revenue while maintaining 90% customer feedback score.
- Recognized #1 Sales Specialist in Q2/Q3 of 2021 in my direct team.
- Ranked top 10% in Inside Sales Department on 2021.
Solutions Specialist
Verizon Wireless
Chicago, IL
10.2014 - 02.2021
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Analyzed consumer and business accounts effectively to maximize sales revenue and to promote positive customer experience.
- Ranked #1 at Chicago Lakeview Store location by exceeding monthly quotas set by Verizon Wireless on 2019.
- Ranked #1 for new consumer and business accounts in Chicago Downtown District on 2018.
- Ranked #1 for Customer Feedback score of 99.4% in Chicago Downtown District on 2018.
Retail Sales Associate
T-Mobile
Chicago, IL
07.2013 - 10.2014
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Opened and closed store with manager and prepared nightly bank drop for manager.
- Positioned complete solutions for customers to execute quotas and drive revenue forward.
- Ranked top 10% in Chicago Downtown District while maintaining positive team morale.
- Achieved 125% net activations and feature add-ons for YTD 2014.
Surveillance Operator
Rivers Casino
Des Plaines, IL
02.2012 - 06.2013
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Successfully initiated and completed internal theft and cheating investigations as stipulated by State of Illinois Gaming Board.
- Recognized as Surveillance Operator of Q3 in 2012 for independently completing internal investigations.
Asset Protection Associate
Walmart
Chicago, Illinois
02.2009 - 12.2011
- Controlled reduction of loss inventory by protecting company assets.
- Contacted local authorities and apprehended shoplifters.
- Patrolled store departments to check for suspicious activities.
- Checked CCTV for evidence of shoplifting.
- Most apprehensions and shrink recovery in Chicago for 2010-2011.
- Consistently exceeded monthly apprehensions quota and recognized as #1 Asset Protection Associate in Chicago.
Education
No Degree - Psychology
Lumerit Education
Online 03.2018 - 12.2018
A+ Certification - Computer Science
Fayetteville Technical Community College
Fayetteville, NC 05.2001 - 06.2017
No Degree - Criminal Justice
City Colleges of Chicago-Richard J Daley College
Chicago, IL 07.2009 - 11.2009
Skills
Persuasive negotiator
SalesForce
Goals and performance
Relationship building and management
Account acquisition
Goal Setting
Active Listening
Problem-Solving
Written Communication
Stationary surveillance
Investigation documentation
Electronic surveillance
Safety and security
Timeline
Inside Sales Specialist
Verizon Wireless
02.2021 - Current
No Degree - Psychology
Lumerit Education
03.2018 - 12.2018
Solutions Specialist
Verizon Wireless
10.2014 - 02.2021
Retail Sales Associate
T-Mobile
07.2013 - 10.2014
Surveillance Operator
Rivers Casino
02.2012 - 06.2013
No Degree - Criminal Justice
City Colleges of Chicago-Richard J Daley College
07.2009 - 11.2009
Asset Protection Associate
Walmart
02.2009 - 12.2011
A+ Certification - Computer Science
Fayetteville Technical Community College
05.2001 - 06.2017