Melanie Otero
Hopatcong
Overview
5
5
years of professional experience
1
1
Certification
Work History
QC Inspector
Astrodyne TDI
Hackettstown
04.2022 - 08.2024
- Facilitated root cause analysis and corrective action for quality control issues.
- Assisted in analyzing trend data to identify problems.
- Conducted and approved corrective actions associated with quality inspection program.
- Performed special inspections on new materials and products to meet brand specifications.
- Maintained inspection records and documentation associated with quality program.
- Developed detailed reports to document quality control findings.
- Discarded and rejected products, materials, and equipment not meeting specifications.
- Managed daily workflow of QC staff including assigning tasks, monitoring progress, providing feedback as needed.
- Identified non-conforming parts or assemblies during routine inspections and communicated corrective actions needed for resolution.
- Reviewed engineering drawings and technical documents related to product design and manufacturing processes prior to inspection activities.
- Evaluated incoming materials received from suppliers based on established criteria such as color consistency or dimensional accuracy.
- Reported test data, analysis results, and recommendations to management in written reports.
- Utilized testing equipment and calibrated for optimal performance.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Analyzed plans, specifications and blueprints to understand product requirements.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Selected samples for use as test models.
- Checked software programs for usability, functionality, and design issues.
Crew Member
Chipotle
Morris Plains
01.2022 - 04.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
Recreation Assistant
Regency Grande Nursing And Post-Acute Rehabilitation Center
Dover
01.2021 - 01.2022
- Responded to public inquiries to provide information about programs and facilities.
- Performed light custodial duties to provide clean and inviting facilities.
- Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Collaborated with other departments to coordinate special events or projects that involve recreation services.
- Participated in budgeting processes as they relate to the Recreation Department's operations.
- Monitored participants during recreational activities to ensure safety regulations were followed.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Documented individual progress toward meeting treatment goals.
- Supported residents by engaging each in fun, beneficial activities.
- Ensured that all food was prepared according to established health standards.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Prepared and served meals according to dietary guidelines.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Set up trays for patients upon request.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Cleaned and sanitized kitchen equipment and surfaces.
- Provided assistance with meal setup, serving, and clean up as needed.
- Served specific meals to patients with special dietary needs.
- Followed dietary procedures in accordance with established policies.
- Stocked food and other supplies for main kitchen and units.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
Cashier
Weis
Randolph
01.2020 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided assistance with online shopping requests from customers who were unable to visit the store in person.
- Assisted customers with online shopping issues such as order tracking and returns.
- Recommended changes based on industry standards for providing a secure online shopping experience.
- Assisted clients with shopping needs, such as locating items in stores or online.
- Processed refunds, returns and exchanges efficiently.
- Provided detailed product information to customers.
- Analyzed consumer feedback data to understand customer needs better.
- Reconciled discrepancies between inventory levels and purchase orders.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Satisfied customers with quick, accurate service under tight deadlines.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Dietary Aide
Regency Grande Nursing And Post-Acute Rehabilitation Center
Dover
07.2019 - 01.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Education
High School -
Dover High School
Dover01.2020
Skills
- Employee Training and Supervision
- Activities of Daily Living
- Daily Schedule Creation
- Program Development and Management
- Scheduling Events and Programs
- Recreational Program Planning
- Activity Planning and Coordination
- Special Orders and Dietary Restrictions
- Cash Handling
- Food and Beverage Service
- Stocking and Replenishment
- Managing Orders and Deliveries
- Dependable and Cooperative
- Customer Service
- Stocking and Replenishing
- Collaboration and Teamwork
- Cleaning and Sanitizing
- Adaptability and Flexibility
- Attention to Detail
- Kitchen Safety Standards
- Time Management and Prioritization
- Handling Complaints
- Food Packaging and Labeling
- Testing equipment
- Data reporting
- Team leadership
- Attention to detail
- Computer skills
- Packaging inspection
- Non-conformance reporting
Certification
Activities assistant
Languages
Spanish, Bilingual
Timeline
QC Inspector
Astrodyne TDI
04.2022 - 08.2024
Crew Member
Chipotle
01.2022 - 04.2022
Recreation Assistant
Regency Grande Nursing And Post-Acute Rehabilitation Center
01.2021 - 01.2022
Cashier
Weis
01.2020 - 01.2021
Dietary Aide
Regency Grande Nursing And Post-Acute Rehabilitation Center
07.2019 - 01.2020
High School -
Dover High School