Melanie Palomares

• Developed and maintained store policies and procedures.
• Implemented strategies to increase customer satisfaction levels and build brand loyalty.
• Performed regular audits to ensure compliance with company
• Product knowledge in kratom, cbd, cbn, delta 8, thc, thca, vapor products, detox, dokha, and e- juice
• Deep understanding for Scaling for our cbd flower
• Help and educating customers what fits best with their needs
• Conducted regular meetings with staff members to discuss performance issues or new initiatives.
• Coordinated stock replenishment processes as needed based on sales trends.
• Resolved customer complaints in a timely manner to maintain positive relationships with customers.
• Conducted regular inventory counts throughout the year to maintain accurate records.
• Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
• Handled cash register transactions accurately while providing excellent customer service.
• Monitored employee performance and provided feedback on a regular basis.
• Organized merchandise displays according to seasonal promotions or special events.

•Understanding and responding to customers' needs and emotions, especially when

dealing with complaints or frustrated callers.

•Maintaining a friendly and professional

tone, even in challenging situations, to ensure a pleasant customer

experience. Going the extra mile to resolve customer issues and leaving a positive

impression.

•Articulating information clearly, both verbally and in writing, to ensure

customers understand resolutions and instructions.

• Handling multiple tasks, like

documentation and follow-up, without losing track of active customer

needs.

•Ensuring all customer information, issues, and solutions are recorded

accurately to maintain detailed customer history. Meeting Alorica's call quality

requirements, including maintaining appropriate call duration, tone, and

courtesy. Handling sensitive customer information securely and responsibly,

following company protocols.

• Encouraged open communication between team members about best practices for handling difficult customers.
• Conducted regular one-on-one meetings with staff members to discuss individual performance goals.
• Facilitated team building activities to promote collaboration among staff members.
• Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
• Assessed team workloads to ensure adequate coverage during peak periods of demand.
• Created, implemented and maintained departmental policies and procedures.
• Maintained accurate records of employee attendance, vacation days and sick leave requests.
• Analyzed customer feedback data to identify trends and develop strategies for improvement.
• Ensured compliance with all applicable laws and regulations related to customer service operations.
• Maintained up-to-date knowledge about products and services offered by the company.
• Resolved escalated customer complaints in a timely manner.
• Provided guidance and support to Customer Service Representatives on a daily basis.
• Cross-trained staff members, resulting in increase in customer satisfaction ratings.

• Observe machine operations to detect any problems or defects in the finished product.
• Troubleshoot malfunctions in equipment or processes.
• Unload finished products from machines onto conveyors or other transport systems.
• Keep detailed reports of maintenance activities performed on machinery.
• Inspect finished workpieces to ensure conformance with specifications.
• Performed regular maintenance on machines to ensure optimal performance.
• Carry out regular safety checks on machinery prior to operation.
• Record production information such as quantities produced and materials used on daily logs.
• Perform periodic maintenance on machines such as cleaning and lubrication.
• Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
• Load raw materials into machines according to specified measurements.
• Monitor the feed and speed of machines during the machining process.
• Adjust machine settings to complete tasks accurately.

• Inspected stock for damage or defects and reported issues to management.
• Sorted returned merchandise for restocking or disposal.
• Maintained accurate inventory levels through regular stock checks.
• Loaded trucks with outgoing orders according to shipping manifests provided by customers.
• Recorded quantity, type and value of materials or items received.
• Maintained accurate inventory records through manual systems and and or computerized databases.
• Removed outdated products from shelves in accordance with company policy.
• Provided customer service by answering questions about product location, price and availability.
• Verified pricing accuracy on shelves against invoices from vendors.
• Followed safety procedures when handling hazardous material or dangerous goods.
• Received and processed incoming shipments of merchandise.
• Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
• Organized storage areas for efficient use of space.