Melanie Parrales
Las Vegas,NV
Summary
Dynamic and bilingual professional with a proven track record at Elevance Health, excelling in customer service and issue resolution. Adept at multitasking and leveraging computer skills to enhance customer experiences. Recognized for streamlining processes and training staff, ensuring efficient service delivery and high satisfaction rates.
Overview
8
8
years of professional experience
Work History
Food Service Worker
Acelero Learning
Las Vegas, Nevada
07.2021 - Current
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Maintained cleanliness and organization of food service areas to ensure safety standards.
- Assisted with inventory management, ensuring timely restocking of supplies and ingredients.
- Collaborated with team members to streamline meal preparation processes for efficiency.
Customer Service Advocate
Elevance Health
Remote
12.2022 - 03.2023
- Assisted customers with inquiries, ensuring accurate information and timely resolution of issues.
- Facilitated communication between departments to enhance customer experience and streamline processes.
- Managed customer accounts and maintained detailed records in CRM systems for efficient service delivery.
Customer Service Representative
Raising Canes
North Las Vegas, NV
06.2018 - 02.2019
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new staff on company policies and service standards.
- Maintained knowledge of menu items to effectively answer customer questions.
Education
High School Diploma - Business Administration
Valley High School
Las Vegas Nevada06.2020
Skills
Bilingual in English and Spanish
Fast Learner
Computer skills
Multitasking
Timeline
Customer Service Advocate
Elevance Health
12.2022 - 03.2023
Food Service Worker
Acelero Learning
07.2021 - Current
Customer Service Representative
Raising Canes
06.2018 - 02.2019
High School Diploma - Business Administration
Valley High School