Melanie Pava
Swansea,SC
Summary
Experienced Collections Specialist bringing 20-years of success in collections and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
13
13
years of professional experience
Work History
Collections Supervisor
Family Medicine Centers Of South Carolina, LLC
Columbia, SC
10.2006 - 05.2018
- Supervised and coordinated activities of collections employees attempting to gather monies owed from patients.
- Identified needs and provided training to clarify expectations of collection agents.
- Documented conversations with consumers and research into accounts.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Investigated and reviewed credit risks and collections.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Patient Account Representative
Lexington Medical Center
West Columbia, SC
01.2005 - 10.2006
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Entered client details and notes into system for interdepartmental access and review.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Contacted patients after insurance was calculated to obtain payments.
Education
High School Diploma -
Swansea High School
Swansea, SCSkills
- Credit Reporting
- Collection Law Compliance
- Payment Negotiation
- Collections Procedures
- Healthcare Collections
- New hire training
- Collections
- Issue investigation
Timeline
Collections Supervisor
Family Medicine Centers Of South Carolina, LLC
10.2006 - 05.2018
Patient Account Representative
Lexington Medical Center
01.2005 - 10.2006
High School Diploma -
Swansea High School