Mary Lucy
Virginia Beach,VA
Summary
Highly motivated individual with a strong background in Mortgage. Proven track record of effective Leadership. Seeking a position in a dynamic and challenging environment where I can utilize my skills and experience. Confident in my ability to contribute to the success of any organization. Eager to take on new responsibilities and thrive in a team-oriented setting where I can make a meaningful impact.
Overview
14
14
years of professional experience
Work History
Collections Supervisor
LoanCare a Division of FNF Servicing, Inc.
08.2023 - Current
- Supervised daily operation of Loan Counselors ensuring compliance with departmental policies and procedures, and all applicable government, investment and client regulations
- Ensured 10 calls per agent per month were evaluated in the department
- Responsible for requesting and reviewing training and maintain the department policies and procedures
- Knowledge of Loss Mitigation Mortgage workouts for FHA/HUD, VA and Conventional Loans
- Handled calls where either complaints or performed collection activity when subordinates have difficulty collecting
- Monitored team’s metrics and ensured they were within company policy
- Performs performance evaluations, training and disciplining of employees when warranted
- Ensuring that the Loan Counselors are effectively counseling all delinquent borrowers while maintaining the procedural and regulatory requirements for each call
Realtor
Better Homes and Gardens Native American Group
08.2017 - 05.2023
- Worked with clients from Realogy relocation program
- Provided the high customer service to my clients and negotiated the best purchase price and terms to the purchase or sale of their home
- Was NAR Silver Medal Realtor 2019
- Coordinated with various vendors repairs needed according to property inspection results and requests that were negotiated, and any other requirements needed to ensure timely closing on active contracts
Real Estate Agent
The Edge Realty, LLC
08.2015 - 08.2017
- To provide the best customer service to my clients who are selling or buying their homes
- Be available to answer any questions, and to accurately fill out purchase and listing contracts and any addendums needed
- To negotiate the best offer and advise clients on which offer is the best and right one
Renovation Team Processor/Loan Officer
Movement Mortgage, LLC
02.2013 - 08.2015
- Responsible for processing FNMA HomeStyle and FHA 203K loans
- Responsible for reviewing Underwriting Conditions and gathering all necessary documentation from the Loan Officers and Borrowers in order to submit the loan file for final review to the Underwriting
- Maintained company timelines with regard to processing files and clearing conditions to enable the loan to go to closing
- Ranked number one on the Renovation Team consistently for two years
- Trained Loan Officers on the peculiarities of FNMA HomeStyle and FHA 203K loans
- Comprehensive knowledge of FNMA, FHLMC, VA, USDA and FHA underwriting guidelines with regard to qualifying borrowers wishing to purchase or refinance property
- Provide financing for borrowers looking to purchase or refinance
- Worked with Realtors in an effort to build strong working relationships
- Originated loans for refinance and purchase purposes
- Reviewed customer's credit and financial profile in order to place them into the correct loan product
- Interacted with numerous lenders on customer's behalf and acquired knowledge of their products and guidelines
- Expertise in Conventional, as well as, FHA, VA, VHDA and USDA products and guidelines
Foreclosure Supervisor/Default Client Relations Representative
LoanCare a Division of FNF Servicing, Inc.
08.2010 - 02.2013
- Responsible for management oversight of document execution of various financial foreclosure documents required during the foreclosure process per Federal, Agency and Investor or Insurer compliance standards
- Responsible for management and oversight of foreclosure processors to ensure foreclosure timelines are met within agency guidelines
- Responsible for management and oversight of Litigation/Contested foreclosures to ensure exposure and risk to company are minimal
- Responsible for handling foreclosure bids and referrals to attorney network
- Proficient in all Agency Foreclosure timelines and documents requirements for judicial and non-judicial foreclosures
- Proficient in calculation and preparation of foreclosure judgments figures and state required documents
- Skilled and knowledgeable with Legal Trials and Depositions, ability to educate and train staff for proper preparedness and provide exceptional representation of the Company
- Provide Quality Control Reviews and executes the attorney provided foreclosure documents to prepare foreclosure loans for sheriff's sale
- Monitor and approves calculated bidding instructions for nationwide foreclosure sales and review for accuracy per Federal, Agency and Investor or Insurer Compliance standards
- Monitors and approves HAMP Certification prior to foreclosure sale
- Ability to work under limited supervision applying well established techniques, procedures or specific standards including soundness of judgment and overall accuracy per company and federal compliance standards
- Assist the Default Manager with special projects including monitoring team performance
- Prepare Senior Management review reports and Quality Control Audits
- Provide counseling, develop training and mentor new and existing Foreclosure Specialist including backup coverage when applicable
- Monitor and communicate and manage Attorney/Trustee progress to ensure foreclosure timelines are maintained in accordance with Federal, State, Agency and Investor or Insurer required standards
- Enhance staff performance through goal setting training and coaching
- Prepare Monthly Business Report and present to Senior Management reflecting status of the foreclosure pipeline and organizational risk items
- Respond to monthly QC Audit for Quality Control/Compliance
- Prepare data and run reports for trends and tracking foreclosure pipeline
- Perform Attorney on-site audits
- Interacts and communicates with vendors and internal staff to ensure concerns, inquiries and issues are addressed timely and appropriately including awareness of any law/regulatory changes addressed by vendor
- Coordinates and conducts regular proactive conference calls with vendors on default related issues and status of resolutions
- Manages technological changes and updates on LPS Desktop PM
- Maintains a thorough knowledge of the LPS Desktop PM Workstation, default workstations, MSP, New Invoice and all other systems and software utilized in default
- Maintains and monitors vendor scorecards in LPS Desktop while performing compliance reviews of vendor's workflow to ensure accuracy and timeline standards
- Prepare policy and procedures that pertain to the Foreclosure Department
- Identifies opportunities to increase revenue and reduce expenses
- Increased number of sales held per month by 25% each month
- Responsible for handling all Default Client related issues and concerns with regard to their loans in Default Status
- Work closely with the Bankruptcy Department, Collections and REO/Claims Department
- Resolve issues within each department to close process gaps and to relay information to clients in regard to servicing their mortgage files
- Run monthly reports, schedule and conduct monthly status report calls with clients and to go over concerns and issues
Education
Master of Arts - Humanities
Old Dominion University
01.1998
Bachelor of Arts - Art History
Old Dominion University
01.1991
Bachelor of Science - Psychology
Old Dominion University
01.1991
Skills
- Staff Training
- Team Supervision
- Credit Reporting
- Debt recovery expertise
- Staff Coaching
- Financial Services
- Risk Management
- Process Improvements
- Payment Negotiation
- Credit Management Knowledge
- Collection Law Compliance
- Collections Procedures
- Mortgage Collections
- Goals and performance
- New Hire Training
References
Available upon request.
Timeline
Collections Supervisor
LoanCare a Division of FNF Servicing, Inc.
08.2023 - Current
Realtor
Better Homes and Gardens Native American Group
08.2017 - 05.2023
Real Estate Agent
The Edge Realty, LLC
08.2015 - 08.2017
Renovation Team Processor/Loan Officer
Movement Mortgage, LLC
02.2013 - 08.2015
Foreclosure Supervisor/Default Client Relations Representative
LoanCare a Division of FNF Servicing, Inc.
08.2010 - 02.2013
Master of Arts - Humanities
Old Dominion University
Bachelor of Arts - Art History
Old Dominion University
Bachelor of Science - Psychology
Old Dominion University