Melanie Perez Ramos
The Bronx
Summary
Dedicated and reliable customer service professional with over one year of experience in fast-paced environment. Recognized as a Team Exemplar for demonstrating strong leadership, teamwork, and a commitment to exceptional guest service. Experienced in coordinating team operations, mentoring coworkers, and adapting quickly to new responsibilities while efficiency under pressure. Currently pursing a degree in Biology on the pre-dental track, bringing the same dedication, professionalism, and eagerness to learn into every opportunity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Exemplar
Chick-fil-A
New York, NY
06.2025 - Current
- Recognized as a Team Exemplar for consistently demonstrating leadership, professionalism, and exceptional customer service.
- Coordinate daily team lineups by assigning workstations and responsibilities to maximize efficiency during peak business hours.
- Lead and support team members during high-volume shifts while maintaining smooth restaurant operations.
- Cross-trained in both Front of the House and Back of House.
- Mentor and assist new team members with training and customer service expectations.
- Handle cash, card, mobile and drive-thru transactions accurately.
- Resolve guest concerns professionally.
- Collaborate with leadership to maintain speed-of-service goals and food safety standards.
Babysitter
No Employer
New York, NY
05.2022 - 12.2024
- Supervised children's activities, ensuring safety and engagement throughout playtime.
- Planned educational activities.
- Prepared health meals and snacks.
- Performed light housekeeping.
- Demonstrated patience and responsibility.
Education
Associate of Science - Dentistry
Borough of Manhattan Community College
New York, NY05.2027
High School Diploma -
Bronx Theatre High School
New York, NY06.2024
Skills
- Employee Mentoring
- Customer Service
- Communication
- Time management
- Organization
- Problem solving
- Cash handling
- Fast-Paced Environment
Certification
- CPR certified
Languages
Spanish
Native or Bilingual
Timeline
Team Exemplar
Chick-fil-A
06.2025 - Current
Babysitter
No Employer
05.2022 - 12.2024
Associate of Science - Dentistry
Borough of Manhattan Community College
High School Diploma -
Bronx Theatre High School