ALEXANDRA RENTERIA
El Paso
Summary
Dynamic Multi Service Team Lead at Capgemini with a proven track record in leadership and employee mentoring. Expert in performance evaluation and strategic planning, driving team productivity and enhancing customer service. Recognized for implementing innovative solutions and fostering a motivating environment, resulting in improved team efficiency and engagement.
Overview
14
14
years of professional experience
Work History
Multi Service Team Lead
Capgemini
El Paso
10.2021 - Current
- Facilitated regular team meetings to ensure alignment on project goals and progress.
- Mentored junior staff to foster professional development and enhance team performance.
- Held regular one-on-one meetings with employees to review performance, priorities and provide feedback.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Led cross-functional teams to implement innovative solutions for client projects.
- Delegated tasks appropriately according to individual skill sets.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained accurate records of employee attendance and task completion times.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
SENIOR TEAM LEADER
DialAmerica
El Paso
07.2019 - Current
- Executed coaching reports tailored to employee needs to enhance performance.
- Developed and motivated agents to consistently exceed performance and efficiency goals.
- Participated in Corporate Management Development Programs to foster leadership skills.
- Assisted Assistant Manager of Contact Center Operations with delegated responsibilities and duties.
TEAM LEADER II
DialAmerica
El Paso
09.2017 - 07.2019
- Worked flexible schedule including early mornings, late evenings and some weekends.
- Developed and maintained all applicable monthly reports.
- Verified team member's compliance with procedures, policies and job site specific regulations.
- Maintained professional affiliations and participated in professional development activities.
COACH
DialAmerica
El Paso
11.2016 - 09.2017
- Create and maintain a motivating and positive working environment.
- Utilize monitoring systems to effectively evaluate and impact performance.
- Train, develop, and motivate your agents to exceed set performance goals.
SENIOR BEAUTY ADVISOR
Walgreens
El Paso
07.2012 - 11.2015
- Cash handling and inventory management.
- Delegating tasks to other employees, warehouse, customer service and sales.
- Assisted customers with product selection and beauty consultations.
- Trained new staff on customer service best practices and product knowledge.
- Resolved customer inquiries and complaints with professionalism and care.
- Collaborated with team members to achieve sales goals and enhance customer experience.
Skills
- Leadership and employee supervision
- Performance evaluation
- Compliance monitoring
- Data reporting
- Employee mentoring
- Effective communication
- Motivational techniques
- Professional development
- Influencing skills
- Program development
- Employee engagement
- Strategic planning
- Relationship building
- Talent acquisition
- Attention to detail
- Customer relationship management
- Training and development
- Time management
- Professionalism under pressure
- Conflict resolution
References
References available upon request
Timeline
Multi Service Team Lead
Capgemini
10.2021 - Current
SENIOR TEAM LEADER
DialAmerica
07.2019 - Current
TEAM LEADER II
DialAmerica
09.2017 - 07.2019
COACH
DialAmerica
11.2016 - 09.2017
SENIOR BEAUTY ADVISOR
Walgreens
07.2012 - 11.2015