Hailey Sirko

Mechanicsville,VA

Summary

Experienced customer service and business development professional with a background spanning staffing, banking, hospitality leadership, and client-facing operations. Adept at relationship building, team coordination, and managing fast-paced environments. Seeking a role that provides both professional growth and a sense of purpose, where I can contribute to meaningful outcomes while supporting individuals and organizational success.

Overview

years of professional experience

Work History

Customer Service Team Lead /Customer Service Manager

K2 Awards & Apparel

12.2023 - Current

Serve as the senior member of the customer service team, providing guidance and support to team members while helping maintain efficient daily operations.
Supervise and assist two customer service representatives, providing training, coaching, and ongoing support.
Manage customer accounts and complex service issues, ensuring timely resolution and a positive client experience.
Coordinate multiple projects simultaneously, balancing customer needs, production timelines, and internal communication.
Develop and implement process improvements that enhance workflow efficiency and team productivity.
Partner with leadership on marketing initiatives, customer retention strategies, and business development opportunities.
Plan and organize employee engagement activities, recognition programs, team-building events, and company celebrations.
Build and maintain strong relationships with customers, schools, nonprofits, businesses, and community organizations.

Teller

Atlantic Union Bank

02.2022 - 11.2023

Delivered high-volume, accurate cash handling services including deposits, withdrawals, check cashing, and account transfers while maintaining zero discrepancy standards
Built strong customer relationships by providing friendly, efficient, and solution-focused service in a fast-paced banking environment
Balanced daily cash drawers and ensured all transactions were properly recorded and reconciled at end of shift
Identified customer needs and referred appropriate banking products and services to support financial goals
Followed strict compliance procedures for fraud prevention, security protocols, and banking regulations
Resolved customer account issues and inquiries with professionalism and attention to detail

Business Development Manager

Surge Staffing

05.2021 - 02.2022

Developed new business opportunities by prospecting and securing staffing partnerships with warehouses, distribution centers, and manufacturing facilities
Conducted cold outreach, on-site visits, and presentations to introduce staffing solutions and generate new client accounts
Built and maintained ongoing client relationships through follow-ups, check-ins, and service evaluations
Negotiated and prepared client agreements and service contracts to establish staffing partnerships
Supported full-cycle staffing operations including candidate sourcing, interviewing, testing, drug screening, and placement coordination
Assisted clients in filling open positions quickly and efficiently to meet operational workforce needs
Ensured compliance with workplace safety standards, including OSHA-related documentation and site requirements

Front of House Manager / Lead Server

Joes Steakhouse

10.2017 - 12.2020

Promoted from server to Front of House Manager within one year of employment
Supervised front-of-house staff including servers and hosts to ensure smooth daily operations
Managed closing procedures, cash handling, and nightly reconciliation responsibilities
Maintained high-level customer service standards in a fast-paced, upscale dining environment
Continued serving tables as a lead server while overseeing team performance and guest experience

Education

High School Diploma -

Skyline High School

Front Royal, VA

06.2017

Skills

Account Management & Client Relations
Recruiting & Talent Placement
Onboarding & Training Support
Cash Handling & Financial Transactions
Team Leadership & Staff Supervision

Operations Management
Time Management & Multitasking
Problem Solving & Conflict Resolution
Microsoft Office (Word, Excel, Outlook)
Internal Employee Engagement & Activities

Accomplishments

Promoted quickly based on strong performance, reliability, and leadership capability
Recognized as a dependable team member and entrusted with increased responsibility

Timeline