Jacqueline Paluch
Honolulu
Summary
Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
6
6
years of professional experience
Work History
Customer Service Team Lead
Home Depot
12.2021 - 06.2023
- Coached new team members on service techniques.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Took cash and credit card payments via phone, and in person.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Head Cashier
Home Depot
06.2019 - 11.2021
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
Host
Community Oven
10.2018 - 01.2019
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Sales Associate
Polo Ralph Lauren Factory Outlet
04.2017 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate's Degree in Veterinary Technology - Veterinary Medicine
Windward Community College
Kaneohe, HI05.2024
High School Diploma -
Great Bay E-Learning Charter School
Exeter, NH06.2019
Skills
- Customer Relations
- Money Handling Abilities
- Client Engagement
- Interpersonal Communications
- Corporate Processes and Procedures
- Training Development Aptitude
- Retail Materials Management
- Customer Account Management
- Staffing Oversight
- Staff Education and Training
- Order Fulfillment
Accomplishments
- Achieved "Customer Service Award" by Home Depot's regional vice president. Only a handful of associates receive this award per year.
Timeline
Customer Service Team Lead
Home Depot
12.2021 - 06.2023
Head Cashier
Home Depot
06.2019 - 11.2021
Host
Community Oven
10.2018 - 01.2019
Sales Associate
Polo Ralph Lauren Factory Outlet
04.2017 - 09.2018
Associate's Degree in Veterinary Technology - Veterinary Medicine
Windward Community College
High School Diploma -
Great Bay E-Learning Charter School