Melanie P. Stroud
Yorktown ,VA
Summary
Experienced local government professional with over 10 years of administrative, permitting, zoning, and customer service experience. Skilled in interpreting regulations, processing permits, managing records, coordinating with the public and contractors, and supporting departmental operations. Recognized for strong communication, organizational abilities, problem-solving skills, and expertise in municipal software systems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Zoning Coordinator
City of Newport News, Department of Planning
Newport News, VA
08.2021 - Current
- Respond to inquiries from citizens, developers, real estate professionals, and business owners regarding zoning districts, land use regulations, lot requirements, and municipal ordinances.
- Review commercial and residential building and site plans to ensure compliance with zoning regulations and development standards.
- Evaluate applications for freestanding, building, and window signage to verify compliance with setback, height, and square footage requirements.
- Process and issue zoning permits for commerical and residential uses.
- Maintain and update department records, files, and tracking spreadsheets.
- Provide technical support and training to staff regarding Microsoft Office applications and permitting system.
- Serve as departmental liaison with Information Technology staff for internal software, website and customer portal upgrades and enhancements.
Permit Technician
City of Newport News, Department of Codes Compliance
Newport News, VA
12.2019 - 08.2021
- Processed building, electrical, plumbing, zoning, and property maintenance permit applications for citizens, contractors, and government agencies using EnerGov permitting software.
- Reviewed application packages to verify completeness and compliance with submission requirements.
- Collected permit fees, processed payments, and issued permits.
- Maintained departmental records, files, and tracking spreadsheets.
- Assisted staff with software, computers, and Microsoft Office-related questions.
Administrative Assistant III
Virginia Department of Transportation, Williamsburg Residency, Land Use Department
Williamsburg, VA
05.2016 - 12.2019
- Served as the primary point of contact for the public regarding Land Use Permit requirements and application procedures.
- Processed permit applications through the Land Use Permit System (LUPS) for citizens, contractors, and government agencies.
- Reviewed applications for completeness and compliance prior to routing for approval.
- Recorded permit fees, bonds, and surety information while maintaining accurate fiscal records.
- Reconciled cash receipts and assisted with bookkeeping and accounting functions.
- Coordinated supplier account setup through the Department of Accounting.
- Managed bond release procedures following project completion verification.
- Updated Lane Closure Advisory System (LCAMS) and VA Traffic systems with weekly lane closure requests.
- Created and maintained department databases, spreadsheets, files, and records.
Administrative Assistant
Gloucester County Real Estate Assessment Dept.; Gloucester, VA
Gloucester, VA
10.2014 - 05.2016
- Provided front-line customer service by answering phones, greeting visitors, and responding to inquiries.
- Collected, compiled, researched, and entered data into departmental databases and reporting systems.
- Prepared payment vouchers, purchase orders, and reconciled procurement card statements.
- Assisted with budget monitoring, cash balancing, and bookkeeping functions.
- Maintained confidential files, records, and documentation.
- Coordinated departmental meetings, appointments, conferences, and training activities.
Human Services Assistant II
Gloucester County Social Services Dept.; Gloucester, VA
Gloucester, VA
11.2013 - 10.2014
- Screened Medicaid and SNAP applications through the Virginia Case Management System (VACMS) and assigned cases to Eligibility Workers.
- Assisted clients applying for benefits and provided information regarding available services.
- Scheduled appointments and communicated with clients through mail, email, phone, and in-person interactions.
- Prepared correspondence, reports, and memoranda using Microsoft Word.
- Operated office equipment including fax machines, copiers, and multi-line telephone systems.
- Maintained organized and confidential client records.
- Utilized state software systems including VACMS, ADAPT, SPIDER, MMIS, and MED PEND.
- Coordinated case management efforts, ensuring comprehensive support for clients
Skills
- Zoning Compliance
- Permit Processes and Requirements
- Records Management
- Communication
- Attention to detail
- Team-building & Training
- Time Management
- Microsoft Office Suite
- Microsoft Excel
- Data Entry & Reporting
- Organizational Skills
- Problem Solving
- Microsoft Office Suite
Certification
- Certified Zoning Administrator (CZA)
Timeline
Zoning Coordinator
City of Newport News, Department of Planning
08.2021 - Current
Permit Technician
City of Newport News, Department of Codes Compliance
12.2019 - 08.2021
Administrative Assistant III
Virginia Department of Transportation, Williamsburg Residency, Land Use Department
05.2016 - 12.2019
Administrative Assistant
Gloucester County Real Estate Assessment Dept.; Gloucester, VA
10.2014 - 05.2016
Human Services Assistant II
Gloucester County Social Services Dept.; Gloucester, VA
11.2013 - 10.2014