Melanie Raynor
Duck
Summary
Experience in retail operations and employee training. Ability to maintain organized environments and improve customer service through effective team collaboration. Scheduling and time management skills developed through managing family responsibilities since 2015, applicable in educational settings. Experience as a stay-at-home parent enhances confidence in working with children.
Overview
7
7
years of professional experience
Work History
Cashier
Go-Mart
Burnsville
04.2013 - 03.2015
- Operated cash register to process payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Supported management with daily operations to enhance team efficiency.
- Conducted training sessions for new team members to ensure understanding of store operations.
- Maintained cleanliness and organization of store areas to promote a welcoming environment.
- Stocked shelves with merchandise when needed.
- Cross-trained in various departments to ensure seamless coverage and operational continuity.
Cashier
Mountaineer Mart
Glenville
09.2012 - 04.2013
- Handled cash, credit, and debit payments securely and responsibly.
- Processed customer transactions using point-of-sale system accurately.
- Greeted customers and provided product and service information to enhance shopping experience.
- Trained new team members on cash register operation and customer service to ensure consistent service quality.
- Restocked merchandise on shelves to ensure product availability.
- Organized promotional displays and arranged merchandise to increase product visibility and drive sales.
- Cleaned store to uphold company standards.
- Built and maintained productive relationships with employees.
Telemarketer
Tele-Response Center 121 Direct Response
Weston
06.2008 - 08.2008
- Daily activities involved outbound calls to potential customers to promote Comcast services with the use of scripts.
- Handled inbound calls from interested customers to address inquiries and promote services.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Followed up with existing customers to identify and recommend additional products or services.
- Greeted customers in a friendly, professional manner on the phone.
- Participated in training sessions to improve communication and sales skills.
- Provided timely, courteous, and knowledgeable responses to information requests.
Education
Some College (No Degree) - General Studies/Nursing
Marshall University C&TC
Huntington, WVSome College (No Degree) - General Studies/Computer Science/Management
Glenville State College
Glenville, WVSkills
- Cash register operation
- Cash handling
- Age verification
- Merchandise stocking
- Customer relationship management
- Employee training
- Team collaboration
- Attention to detail
Timeline
Cashier
Go-Mart
04.2013 - 03.2015
Cashier
Mountaineer Mart
09.2012 - 04.2013
Telemarketer
Tele-Response Center 121 Direct Response
06.2008 - 08.2008
Some College (No Degree) - General Studies/Nursing
Marshall University C&TC
Some College (No Degree) - General Studies/Computer Science/Management
Glenville State College