Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melanie Reyes

Summary

Dynamic Fast Food Manager with a proven track record at Summerwood, adept in staff training and development, and passionate about customer satisfaction. Excelled in fostering a positive atmosphere, enhancing customer loyalty, and spearheading initiatives for profitability. Skilled in complaint resolution and teamwork, consistently motivating staff towards peak performance. Proficient in staff training and inventory management. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Fast Food Manager

Summerwood
04.2020 - Current

.

  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Motivated staff to perform at peak efficiency and quality.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Education

High School Diploma -

Kenwood Highschool
501 Stemmers Run Rd
06-2022

Skills

  • Customer loyalty
  • Staff Training and Development
  • Passion for customer satisfaction
  • Stable work history
  • Customer Service
  • Complaint resolution
  • Adaptable
  • Performance Improvement
  • Sanitation
  • Reliable and Responsible
  • Problem-Solving
  • Collaboration and Teamwork

Certification

High school diploma

Osha-10 certified


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Fast Food Manager

Summerwood
04.2020 - Current

High School Diploma -

Kenwood Highschool

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Melanie Reyes