Melanie Rhoades
Divernon,United States
Summary
Experienced Deposit Operations Specialist with outstanding problem-solving and Type skills. Motivated, self-sufficient and analytical. Aptitude in identifying problems, analyzing situations and exercising authority.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
City Of Auburn
Auburn, IL
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
Accounts Payable and Receivable Clerk
City of Auburn
Auburn, IL
08.2024 - Current
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Provided exceptional customer service when addressing client inquiries regarding billing or payment matters, resulting in improved client satisfaction levels.
- Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
- Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records.
- Ensured timely vendor payments, fostering strong relationships and securing favorable pricing for the company.
- Matched invoices to purchase orders for proper documentation and to facilitate payment.
Quality Control Maintenance
United Community Bank
Auburn
07.2023 - 08.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Resolved customer complaints by investigating problems and developing solutions.
- Followed standard operating procedures for inspections and tests.
- Updated quality control records and reports.
Deposit Operations Specialist
Bank Of Springfield
Springfield, IL
10.2022 - 07.2023
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Provided backup to Number other deposit operations specialists.
- Processed account maintenance requests and checked for alignment with bank policy.
- Immediately reported discrepancies and assisted in clearing discrepancies.
- Processed foreign items and returned mail.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Calculated fees due, interest and change for customer transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Bank Teller
United Community Bank
Divernon
07.2020 - 10.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with compromised debit cards and issued new credentials.
Education
High School Diploma -
Pawnee High School
Pawnee, IL06.2020
Skills
- Check Processing Adjustments
- Accounts Payable and Accounts Receivable
- Bookkeeping Procedures
- Handling Discrepancies
- Professional Relationships
- Microsoft Excel
- Data Confidentiality
- Quality Control
Timeline
Administrative Assistant
City Of Auburn
08.2024 - Current
Accounts Payable and Receivable Clerk
City of Auburn
08.2024 - Current
Quality Control Maintenance
United Community Bank
07.2023 - 08.2024
Deposit Operations Specialist
Bank Of Springfield
10.2022 - 07.2023
Bank Teller
United Community Bank
07.2020 - 10.2022
High School Diploma -
Pawnee High School