BONTE THOMPSON
Chicago,IL
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
14
14
years of professional experience
Work History
Office Administrative Assistant
Trc Environmental
Chicago, IL
03.2024 - Current
- Administrative Support: Provided comprehensive support to the Chicago office staff, handling a variety of administrative and clerical tasks to ensure smooth operations.
- Calendar Management: Scheduled appointments and maintained calendars for staff, ensuring efficient time management.
- Meeting Coordination: Organized and coordinated staff and client meetings, including preparing agendas, reserving facilities, and setting up necessary equipment.
- Report and Proposal Assistance: Assisted with editing, printing, and assembling reports or marketing/proposal submittals using Adobe and Microsoft Word.
- Data Compilation: Compiled and analyzed basic information for inclusion in reports and presentation materials.
- File Management: Organized and maintained the file system, including correspondence and other records.
- Reception Duties: Managed the front reception desk, answered phones, and greeted visitors to ensure a welcoming environment.
- Mail Handling: Managed mail services, including USPS, UPS, and FedEx, to ensure timely and accurate delivery.
- Supply Management: Maintained inventory of supplies, anticipated needs, placed orders, and verified receipt to ensure the office was well-stocked.
- Event Coordination: Scheduled and organized conferences, events, and lunches to support office activities and client engagements.
- System Improvement: Developed and updated administrative systems to increase efficiency and streamline processes.
Corporate Office Administrator
McDonald’s Corporation
11.2020 - 09.2023
- Facilitate mailing process including opening, sorting, and preparing mail such as billing invoice and statements
- Research of misdirected mail and ensure proper processing to correct location
- Upkeep mail inventory and work with supervisor to order supplies as needed
- Invoices and Billing/Checks: Endorse and prepare incoming checks for deposit and scanning
- Used Microsoft Office tools for analysis and communication
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Worked with functional teams to support variety of administrative tasks.
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
- Responded to Common Area Maintenance (CAM) inquiries.
Operational Support Assistant
Department Of Labor
11.2016 - 01.2020
- Process fee payments without discrepancies and stale payments. Copy and scan the payments and invoices and same to designated location. Create transmittal and send to Federal staff for review. Verify check information. Return overpayments, mis-addressed or unsigned checks, and duplicate payments. Transmit processed checks. Research payments that cannot be processed.
- Process and secure Surety Bonds received by mail and transmit to Wage and Hour division on a quarterly basis.
- Follow the operational policy and procedure of the specific processing center assigned and ensure timely delivery of all tasks.
- Assemble, scan, create, file and maintain accurate electronic and physical records.
- Accurately and efficiently data enter incoming mailed-in applications for temporary labor certification.
- Print and upload official government correspondence and documentation.
- Manage and process incoming and outgoing mail correspondence.
- Electronically prepare documents and information for public posting.
- Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
Office Administrator/ Receptionist
Grainger
01.2013 - 10.2016
- Signed for incoming deliveries and notified employees of packages
- Coordinated copy machine repair and office equipment maintenance
- Effectively managed daily office operations, including scheduling meetings, coordinating appointments, and maintaining office supplies.
- Oversaw document management, ensuring files and records were organized and easily accessible.
- Conducted data entry and data analysis, contributing to efficient business processes.
- Assisted in customer service by addressing inquiries and resolving issues in a timely and professional manner.
- Collaborated with cross-functional teams to streamline communication and improve workflow.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Office Assistant
Fairfield Academy
08.2010 - 08.2012
- Participated in team meetings, providing input and suggestions on organizational practices
- Operated variety of standard office equipment to complete high-volume administrative projects
- Scheduled appointments, maintaining calendars for personnel
- Supported staff, performing data entry and administrative duties
- Sorted and indexed correspondence, setting up and maintaining specialized filing systems
- Compiled, copy, sort and file records of office activities, business transactions and other activities.
Education
High School Diploma -
Steinmetz Academy
Skills
- Microsoft Excel
- Customer Experience
- Problem Resolution
- Microsoft Word
- Sorting and Labeling
- Inbound Phone Call Handling
- Office Management
- Inventory Supplies
- Customer Relationship Management
- Decision-Making
- MS Office
- Data Entry
- Planning and Coordination
- Problem-Solving
- Adobe Acrobat
- Administrative Support
- Reports and Documentation
- Check Processing Adjustments
- Mail Processing
- Cashier's Checks
- Financial Services Support
- Document Preparation
- Customer Engagement
Timeline
Office Administrative Assistant
Trc Environmental
03.2024 - Current
Corporate Office Administrator
McDonald’s Corporation
11.2020 - 09.2023
Operational Support Assistant
Department Of Labor
11.2016 - 01.2020
Office Administrator/ Receptionist
Grainger
01.2013 - 10.2016
Office Assistant
Fairfield Academy
08.2010 - 08.2012
High School Diploma -
Steinmetz Academy