Courtney Burns
Parma ,Ohio
Summary
Detail-oriented Office Administrative Assistant with a proven record in schedule management, customer engagement, and workflow optimization. Expertise in streamlining processes to enhance team collaboration and improve operational efficiency.
Dedicated Office Administrative Assistant with over 4 years of experience in managing workflows and enhancing customer relationships. Skilled in effective communication, attention to detail, and optimizing administrative processes to ensure seamless operations and increased client satisfaction.
Proactive professional experienced in administrative support and workflow optimization. Known for strong attention to detail and effective communication, contributing to improved operational efficiency and enhanced customer engagement.
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Diligent Office Administrator with proven background in managing office operations and supporting executive staff. Successfully coordinated schedules, handled correspondence, and improved workflow processes. Demonstrated organizational and multitasking skills while maintaining high level of accuracy and attention to detail.
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Focused Office Admnistrator with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
12
12
years of professional experience
Work History
Office Administrative Assistant
SCI Funeral Homes
Cleveland, OH
10.2022 - Current
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted families with necessary paperwork and documentation processes for service arrangements.
- Managed scheduling and coordination of funeral services to ensure timely execution.
- Maintained organized filing system for confidential client records and legal documents.
- Responded promptly to inquiries, providing compassionate support and information to clients.
- Coordinated logistics for memorial events, including transportation and venue setup.
- Streamlined office procedures to improve workflow efficiency and reduce processing time.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Removals- I would carefully pick up the families loved one and safely transport them from wherever their place of passing was to our care center in westlake.
Body Removal Tech
American Limo & Transporation
Cleveland, OH
08.2021 - 08.2022
- Operated removal equipment efficiently to ensure safe and timely transportation of vehicles.
- Conducted thorough inspections of vehicles to identify and mitigate potential issues during removal process.
- Developed streamlined workflows that improved vehicle removal timelines and minimized disruptions.
- Implemented best practices for vehicle handling, enhancing safety standards across operations.
- Analyzed removal processes regularly, identifying areas for improvement to increase overall efficiency.
- Provided clear communication with clients about move timelines, expectations, and potential obstacles during the relocation process.
Office Administrative Assistant
Walter Martens & Sons Funeral Home
Cleveland, OH
06.2014 - 06.2021
- Assisted families with necessary paperwork and documentation processes for service arrangements.
- Managed scheduling and coordination of funeral services to ensure timely execution.
- Maintained organized filing system for confidential client records and legal documents.
- Responded promptly to inquiries, providing compassionate support and information to clients.
- Coordinated logistics for memorial events, including transportation and venue setup.
- Developed training materials for new administrative staff, enhancing onboarding efficiency.
- Streamlined office procedures to improve workflow efficiency and reduce processing time.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Education
High School Diploma -
Lakewood Highschool
Lakewood, OH06-2009
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Document preparation
- Scheduling appointments
- Billing and invoicing
- Scheduling and calendar management
- Schedule and calendar management
- File organization
- Database entry
- Document scanning
- Inventory management
- Confidentiality handling
- File management
- Telephone reception
- Word processing
- Workflow optimization
- Payroll
- Customer engagement
- Database maintenance
- Office supply management
- Reception management
- Database administration
- Event planning
- Spreadsheet development
- Proofreading
- Supply inventory
- Business correspondence
- Calendar management
- Spreadsheet management
- Meeting planning
- Team support
- Client relationship management
- Vendor engagement
- Email management
- Payroll and accounts payable and receivable
- Hospitality and accommodation
- Scanning and copying
- Customer service
- Administrative support
- Computer skills
- Microsoft Word
- Computer proficiency
- Office administration
- Filing
- Dedicated team player
- Client relations
- Document control
- Office management
- Clerical support
- Microsoft outlook
- Microsoft Excel
- Excel spreadsheets
- Strong problem solver
- Customer and client relations
- Microsoft PowerPoint
- Scheduling
- Documentation and recordkeeping
- Appointment scheduling
- Office equipment maintenance
- Staff motivation
- Bookkeeping
- Mail management
- Coordination
- Multi-line phone systems
Timeline
Office Administrative Assistant
SCI Funeral Homes
10.2022 - Current
Body Removal Tech
American Limo & Transporation
08.2021 - 08.2022
Office Administrative Assistant
Walter Martens & Sons Funeral Home
06.2014 - 06.2021
High School Diploma -
Lakewood Highschool