Melanie Riccobono
Bradenton,FL
Summary
Energetic individual known for high productivity and efficient task completion. Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Excels in adaptability, and problem-solving, contributing to team success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Housekeeper/ Server
Cypress Springs Gracious Retirement Living
Bradenton, FL
02.2025 - Current
- Ensured cleanliness and sanitation of resident apartments, common areas, and dining facilities.
- Managed laundry services, including washing, folding, and distributing linens efficiently.
- Trained new staff on cleaning protocols and safety procedures to maintain high standards.
- Conducted regular inspections to identify maintenance needs and reported issues promptly.
- Implemented efficient cleaning schedules that optimized workflow and reduced downtime.
- Provided exceptional customer service by addressing resident requests and concerns with professionalism.
- Collaborated with maintenance teams to support facility upkeep and improve living conditions.
- Assisted in organizing events by maintaining cleanliness during activities in communal spaces.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to resolve order discrepancies efficiently.
- Implemented suggestions for menu improvements based on customer feedback.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated food delivery to tables, ensuring timely service and guest satisfaction.
- Supported kitchen staff by accurately relaying orders and managing communication flow.
- Collaborated with servers to streamline order processing and improve overall efficiency.
- Facilitated communication between front-of-house and back-of-house teams to ensure smooth operations.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Crew Member
Bambi Walters
Bradenton, FL
11.2023 - 01.2025
- Presented orders to guests within anticipated service times.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Informed customers about daily specials in an engaging manner.
- Processed payments on cash register and counted back bills and change to patrons.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Served food quickly for positive guest experiences.
- Wiped down tables and equipment, swept and refilled stock.
- Maintained an organized work area to ensure efficient operations.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Adhered to health department regulations regarding food handling procedures.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Directed patrons to restrooms and other amenities within facility.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Assembled and served meals according to specific guest requirements.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Packed fast food products in approved containers, cups, and bags.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Crew Member
Reshaunda Rsheed
Bradenton, Florida
09.2022 - 08.2023
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Interacted pleasantly with guests to deliver quality customer service.
- Maintained an organized work area to ensure efficient operations.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Scrubbed and polished counters to remove debris and food.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Adhered to health department regulations regarding food handling procedures.
- Tailored orders to address customer allergies and gluten concerns.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
High School Diploma -
Parrish Community High School
Parrish05.2024
Skills
Serve safe certified
Interactive communication skills
Multitasking and organization
Quick adaptability
Organized
Cleaning
Beverage preparation
Hospitality service expertise
Workplace efficiency
Food preparation
Reliability and punctuality
Valid Driver's licensee
Willingness to learn
Store opening and closing
Menu memorization
Attention to detail
Resilience and persistence
Time management
Drive-thru operations
Telephone etiquette
Salesmanship
Personable
Timeline
Housekeeper/ Server
Cypress Springs Gracious Retirement Living
02.2025 - Current
Crew Member
Bambi Walters
11.2023 - 01.2025
Crew Member
Reshaunda Rsheed
09.2022 - 08.2023
High School Diploma -
Parrish Community High School