Melanie Rice
Farragut,IA
Summary
Results-driven auto parts specialist with extensive experience in inventory management and customer service. Known for effective problem-solving and collaboration, ensuring accurate records and supporting operational goals.
Overview
2026
2026
years of professional experience
Work History
Cleaning Assistant
VA Clinic/ Robin Henderson
Shenandoah, Iowa
04.2021 - Current
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Emptied trash cans and disposed of waste materials properly.
- Stocked supplies such as soap, toilet paper and paper towels.
- Maintained cleaning equipment in good working condition.
- Followed all health codes and regulations regarding the use of chemicals.
- Dusted furniture and fixtures in assigned areas.
- Removed stains from fabrics when requested by management.
- Organized storage closets in order to keep items easily accessible.
- Notified managers of repair needs or additions to building operating systems.
Auto Parts Specialist
NAPA Auto Parts - Genuine Parts
Shenandoah, Iowa
09.2020 - 08.2025
- Maintained accurate inventory records of all products in stock.
- Supported service department by expertly pulling parts and updating records.
- Updated customer and vendor accounts with each purchase to support accurate billing.
Auto Parts Specialist
Ma and Pa Automotive
Fairfax, Missouri
2013 - 2020
- Maintained accurate inventory records of all products in stock.
- Monitored incoming shipments from vendors for quality assurance purposes.
- Supported service department by expertly pulling parts and updating records.
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Investigated warranty claims as necessary to resolve customer disputes.
- Participated in trade shows and industry events to increase brand awareness.
- Processed customer orders quickly and accurately.
- Maintained parts system with current order and sales data.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Developed strong relationships with customers to ensure repeat business.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Conducted complimentary battery checks, testing and wiper installations.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Executed product expertise and department process improvements to meet organizational goals.
- Analyzed sales data to identify trends in product demand.
- Organized merchandise displays to promote sales.
- Collaborated with management team to develop effective marketing campaigns.
- Verified accuracy of invoices, packing slips, and other documents.
- Provided technical advice on car maintenance and repair needs.
- Managed accounts payable processes related to vendor payments.
- Created purchase orders for inventory restocking as needed.
- Sourced new suppliers for hard-to-find auto parts items.
- Operated point of sales and parts lookup computer systems.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Received, examined and reshelved returned parts.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Opened crates to replenish stocked items in proper aisles.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Performed complimentary services, battery installation, testing and wiper installations.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Collaborated with other members of sales team to reach targets.
- Networked to build client base and promote products to new and existing clients.
- Cross-sold additional products and services to purchasing customers.
Kitchen Staff Member
Robin Henderson / Caseys
Essex, Iowa
2010 - 2013
- Assisted in food preparation by chopping vegetables and assembling ingredients.
- Maintained organized storage of kitchen supplies and food items for efficient access.
- Supported team members in executing meal service during peak hours for timely deliveries.
Customer Service Representative
George Jay Drug Co
Shenandoah, Iowa
03.1998 - 07.2010
- Assisted customers with order processing and product inquiries to ensure satisfaction.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Collected customer feedback to enhance service delivery and product offerings.
- Collaborated with cross-department teams to streamline operations and improve service efficiency.
- Maintained updated knowledge of products to provide informed recommendations to customers.
- Trained new team members on customer service protocols and company policies.
- Implemented service quality assurance measures to elevate customer experience standards.
- Facilitated communication between customers and management to address concerns promptly.
- Utilized effective listening skills to understand customer needs and provide appropriate support.
- Managed high-volume customer inquiries while maintaining professionalism and composure.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Manager
Walmart
Shenandoah, Iowa
1993 - 1998
- Managed daily operations of customer service department to enhance efficiency and support team objectives.
- Developed training materials for team members to improve customer interaction skills and service standards.
- Mentored team members in conflict resolution techniques to effectively handle challenging customer interactions.
- Coordinated with management to align customer service initiatives with overall company objectives.
- Supported implementation of technology solutions that enhanced customer engagement and service tracking.
- Resolved escalated customer complaints by identifying root causes and implementing lasting solutions.
- Trained new hires on customer service protocols and company policies to ensure consistent service delivery.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Customer Service Cashier
Page Theatre
Shenandoah, Iowa
1989 - 1993
- Assisted customers with product inquiries to enhance their shopping experience.
- Processed transactions efficiently, ensuring accuracy in cash handling.
- Maintained organized cash register area to facilitate smooth operations.
- Created a welcoming environment through friendly interactions with patrons.
- Executed closing procedures for cash registers to secure funds.
- Ensured compliance with cash handling procedures to minimize errors.
Education
High School Diploma -
Shenandoah Community Schools
Shenandoah, IA05-1992
Skills
- Customer service and support
- Product knowledge
- Inventory management
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Recordkeeping
References
References available upon request.
Timeline
Cleaning Assistant
VA Clinic/ Robin Henderson
04.2021 - Current
Auto Parts Specialist
NAPA Auto Parts - Genuine Parts
09.2020 - 08.2025
Customer Service Representative
George Jay Drug Co
03.1998 - 07.2010
Auto Parts Specialist
Ma and Pa Automotive
2013 - 2020
Kitchen Staff Member
Robin Henderson / Caseys
2010 - 2013
Customer Service Manager
Walmart
1993 - 1998
Customer Service Cashier
Page Theatre
1989 - 1993
High School Diploma -
Shenandoah Community Schools