Melanie Rivera
Midland,TX
Summary
I am a hard working and enthusiastic about learning new skills. I enjoy handling new challenges and being able to conquer them. I am dedicated and very detail-oriented with a strong passion for the legal field. I find easy to work with other people but also enjoy working independently. I have exceptional written and verbal communication skills. I hope to gain a lot more knowledge about the legal system and use that further myself in the career path I am choosing.
Overview
2
2
years of professional experience
Work History
Receptionist/Legal Assistant
Dunham and Jones
Midland, TX
02.2024 - Current
- Performed front desk tasks such as answering phone calls, welcoming clients, and delivering mail. Provided support in handling legal administrative responsibilities.
- Demonstrated strong organizational skills by drafting legal correspondence, organizing case files, and conducting legal research with attorney guidance.
- Collaborated in the preparation of court submissions by assisting with legal document drafting for pleadings, motions, and discovery requests.
- Managed the procurement of office supplies and maintained organized filing systems for efficient workflow.
Customer Service Representative
Prosperity Bank
Lubbock, TX
08.2022 - 06.2023
- Resolved customer complaints and concerns efficiently, resulting in a high rate of customer satisfaction and retention.
- Maintained detailed records of customer interactions and transactions to track issue resolution and ensure a personalized customer experience.
- Maintained a high level of accuracy and attention to detail while processing various financial transactions and updating customer account information.
- Provided exceptional and personalized customer service to address inquiries, solve problems, and assist with banking transactions.
Education
High School Diploma -
Permian High School
Odessa, TX10-2021
Bachelor of Science - Criminal Justice
The University of Texas of The Permian Basin
Odessa, TXSkills
- Travel Coordination
- Office Management
- Data Entry
- Technical Support
- File Management
- Administrative Support
- Legal Research
- Legal Knowledge
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist/Legal Assistant
Dunham and Jones
02.2024 - Current
Customer Service Representative
Prosperity Bank
08.2022 - 06.2023
High School Diploma -
Permian High School
Bachelor of Science - Criminal Justice
The University of Texas of The Permian Basin
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