Melanie Robbins
Flat Rock,NC
Summary
Seeking a full time position that will allow me to utilize all skills to succeed in any areas in public service; dedicated to keeping a meticulous work environment and projecting positive affirmation while managing multiple tasks in order of importance.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
Aeroflow Health
Asheville, NC
10.2018 - 12.2025
- Handle incoming calls, chats, or emails from patients and doctors' offices about accounts or products
- Delivered fast, friendly, and in-depth knowledgeable service for routine questions, service complaints, and products.
- Verified the patient's commercial or Medicaid insurance eligibility and benefit information using the company's system or insurance portals.
- Documented patient correspondence in Mobility Access or Medforce to track requests, problems, and solutions.
- Listened to patients' needs to identify and recommend the best products and services.
- Sent professional documents and prescriptions to doctors' offices that are required by the insurance company.
- Assisted in training new inbound representatives on incoming calls and logging work.
- Provided patients with product information, pricing, availability, and account statuses.
- Responded to patient inquiries quickly and professionally to maintain customer satisfaction.
- Recorded detailed notes on patient interactions for team reference and training.
Delivery Driver And Shift Lead
Pizza Hut
Hendersonville, NC
05.2017 - 10.2018
- Supervise the daily operations of a store in the absence of a manager.
- Assisted customers by taking phone calls, in-store orders, or handling manager calls professionally over the phone
- Performed nightly tasks for closing store procedures, including nightly paperwork; completed closing or weekly inventory at the end of the shift.
- Counted store bank and cash money deposits from the current night.
- Correctly trained new employees in their areas.
- Maintained accurate cash handling during transactions.
- Delivered pizzas promptly to ensure customer satisfaction.
- Ensured vehicle cleanliness and maintenance for safety compliance.
Sandwich Artist
SUBWAY®Restaurants
Saluda, North Carolina
05.2015 - 04.2017
- Greet customers, prepare their orders, use the Point of Sale system to record the order and compute the amount of the bill, collect payment from customers, and make change.
- Maintained cleanliness and organization of workspace and food preparation areas.
- Assisted in training new employees on sandwich preparation techniques.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Completed opening, closing, and shift change tasks by following company guidelines.
Education
Associate of Arts - Arts and Science
Blue Ridge Community College
Hendersonville, NC2017
Skills
- Knowledgeable in Microsoft applications, Five9 Software, Availity/Waystar
- HIPAA Compliant
- 10 years of customer service experience
- 1 years of overseeing employees and stores in a lower-entry management position
- Exceptional customer service via phone, chat, and email
Timeline
Inside Sales Representative
Aeroflow Health
10.2018 - 12.2025
Delivery Driver And Shift Lead
Pizza Hut
05.2017 - 10.2018
Sandwich Artist
SUBWAY®Restaurants
05.2015 - 04.2017
Associate of Arts - Arts and Science
Blue Ridge Community College