Melanie Rodriguez
Phlebotomist/lab Assistant/cardiac Technician
Putnam
Summary
Dynamic phlebotomist with extensive experience at Quest Diagnostics, excelling in patient care and specimen collection. Proven ability to enhance patient satisfaction through compassionate communication and effective venipuncture techniques. Skilled in maintaining compliance with HIPAA regulations while streamlining workflow processes, resulting in reduced wait times and improved service delivery.
Overview
16
16
years of professional experience
Work History
Phlebotomist/PSR
Quest Diagnostics, Patient Services
04.2024 - Current
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Packaged and shipped specimens to central lab daily.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
Phelbotomist/lab Assistant
UMass Memorial Health Care
03.2022 - 07.2024
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Facilitated timely completion of experiments by maintaining a well-organized workspace and efficient workflow.
- Maintained documentation on tests performed in lab.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines and facilitating audits when necessary.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Participated in lab meetings and project presentations.
- Troubleshot and resolved equipment and process issues.
Certified Cardiac Technician
Day Kimball Hospital
03.2020 - 06.2024
- Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Improved diagnostic accuracy by conducting Holter monitor placements and interpretations.
- Upheld strict confidentiality regarding patient information in accordance with HIPAA regulations, ensuring privacy protection.
- Assisted physicians in diagnosing and treating cardiac conditions by providing comprehensive patient assessments.
- Implemented efficient record-keeping systems, ensuring accurate tracking of procedure completion statuses for optimal workflow organization.
- Contributed to the successful treatment of patients by monitoring vital signs during treadmill stress tests.
- Provided compassionate care while assisting patients during echocardiogram procedures, prioritizing comfort and safety throughout the process.
- Increased patient satisfaction with thorough explanations of procedures and answering questions.
- Assisted in the orientation and training of new staff members, fostering an inclusive learning environment that promoted growth within the profession.
- Demonstrated exceptional attention to detail when transcribing physician orders for diagnostic testing or therapeutic interventions related to cardiac health management plans.
- Enhanced patient care by performing accurate electrocardiograms and stress tests.
Direct Support Professional Caregiver
The Center Of Hope
01.2015 - 03.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining a calm demeanor under pressure.
- Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care plans that addressed clients'' physical, mental, and emotional needs.
CNA
Knollwood Nursing Center
01.2009 - 03.2016
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
No Degree - Phlebotomy
Medcerts
CT 05.2001 -
No Degree - Cardiac Technician
Medcerts
CT 05.2001 -
High School Diploma -
Bay Path Rvths
Charlton, MA 05.2001 -
Skills
Data entry
Venipuncture
Patient care
Order of draw
Paperwork processing
Sample and specimen collection
Specimen preparation
Blood culture collection
Blood collection techniques
Patient confidentiality
Medical testing
Infection control
Specimen handling
Capillary puncture
Quality control
Patient preparation
Patient support
Sample storage
Butterfly needle technique
Quality control guidelines
Pediatric phlebotomy
Specimen labeling procedures
Recording data
Geriatric phlebotomy
HIPAA
Patient assessment
Emergency response training
Quality assurance
Medical terminology
Personal protective equipment usage
Proper labeling
Communication
Anatomy and physiology
Medical records handling
Excellent communication
Teamwork and collaboration
Multitasking
Timeline
Phlebotomist/PSR
Quest Diagnostics, Patient Services
04.2024 - Current
Phelbotomist/lab Assistant
UMass Memorial Health Care
03.2022 - 07.2024
Certified Cardiac Technician
Day Kimball Hospital
03.2020 - 06.2024
Direct Support Professional Caregiver
The Center Of Hope
01.2015 - 03.2020
CNA
Knollwood Nursing Center
01.2009 - 03.2016
No Degree - Phlebotomy
Medcerts
05.2001 -
No Degree - Cardiac Technician
Medcerts
05.2001 -
High School Diploma -
Bay Path Rvths
05.2001 -
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