Melanie Rodriguez
MIAMI SPRINGS
Summary
Highly motivated and adaptable professional with a strong work ethic and a proactive approach to growth. Demonstrates exceptional interpersonal skills, effective communication, and the ability to thrive both independently and within team environments. Quick to master new concepts and committed to contributing meaningfully to organizational success.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Corporate Groups Event Planner Specialist
Royal Caribbean International
Miami
09.2024 - Current
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Handled customer service inquiries related to specific events or venues.
- Supported accurate financial recordkeeping by closely checking bills and approving payments.
- Liaised between clients and company to verify contract fulfillment.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Coordinated large-scale events aboard cruise ships for diverse clientele.
Cruise Specialist
Norwegian Cruise Line Holdings
Miami
02.2024 - 09.2024
- Aided clients in obtaining accurate and detailed information about cruise packages, itineraries, and travel options.
- Stayed informed about the latest promotions and specials offered by cruise lines.
- Managed reservations and bookings for travel arrangements.
- Utilized computerized reservation system to create reservations for customers.
- Assisted with restaurant reservations and tour bookings upon request.
- Ensured efficient management of guest reservations and billing information by organizing data entry processes.
- Processed cancellations or modifications of existing reservations based on established guidelines.
- Enhanced customer experience by managing booking information and handling payment processing for reservations.
- Ensured prompt and effective resolution of customer concerns.
- Managed all aspects of travel planning for diverse clientele including groups, couples, high-level professionals, and individuals with special requirements.
Cruise Pier Lead Agent
Cruise Port
Miami
08.2022 - 11.2023
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Documented visitor count to record number of individuals entering.
- Monitored performance metrics to assess team efficiency and effectiveness.
- Collaborated with port authorities to ensure regulatory compliance and safety.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Front Desk Agent
Walt Disney World Parks and Resorts
Orlando
06.2022 - 08.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Input customer data into reservation systems and updated to reflect room changes.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Coordinated with internal departments to handle wide range of guest needs.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
Cruise Pier Agent
Cruise Port
MIAMI
12.2019 - 06.2022
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted passengers with boarding procedures and travel documentation verification.
Sales Associate
Menchies Yogurt
MIAMI
06.2018 - 12.2019
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Operated point-of-sale system to process customer transactions efficiently.
- Collected payments and provided accurate change.
- Maintained a clean and organized service area for customer satisfaction.
Party Planner
Action Town Fl. Family Fun Center
Hialeah
12.2017 - 06.2018
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Coordinated themed birthday parties and special events for families and children.
- Conferred with customers to gather event requirements and explore opportunities.
Associate
We Love Colors
MIAMI
07.2016 - 12.2017
- Arranged and stocked new merchandise following placement directions.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Managed inventory to ensure timely stock availability for retail operations.
- Processed order fulfillment to maintain efficient workflow and accuracy.
Education
MBA - Business Administration And Management
Florida International University
Miami, FL 10.2023 - 08.2025
Bachelor of Science - Hospitality Administration And Management
Florida International University
Miami, FLAssociate of Arts - Hospitality
Miami Dade College
Miami, FLHigh School Diploma -
Miami Springs Senior High School
Miami Springs, FLSkills
- Travel Coordination
- Event Planning Expertise
- Organizational Skills
- Service Excellence
- Friendly, Positive Attitude
- Team Management
- Conflict Resolution
- Team Building
- Problem Resolution
- People Skills
- Reliable & Trustworthy
- Good Work Ethic
- Planning & Organizing
- Supervision & Leadership
- Computer Skills
- Microsoft Office
- Active Listening
- Critical Thinking
- Cruise industry knowledge
- Client Relationship Building
- Reservations Booking
- Time Management
- Problem-Solving
Affiliations
- Member, Alumni Association
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve best customer service, earning recognition from upper management and financial reward.
Languages
- English
- Spanish
References
References available upon request.
Timeline
Corporate Groups Event Planner Specialist
Royal Caribbean International
09.2024 - Current
Cruise Specialist
Norwegian Cruise Line Holdings
02.2024 - 09.2024
MBA - Business Administration And Management
Florida International University
10.2023 - 08.2025
Cruise Pier Lead Agent
Cruise Port
08.2022 - 11.2023
Front Desk Agent
Walt Disney World Parks and Resorts
06.2022 - 08.2022
Cruise Pier Agent
Cruise Port
12.2019 - 06.2022
Sales Associate
Menchies Yogurt
06.2018 - 12.2019
Party Planner
Action Town Fl. Family Fun Center
12.2017 - 06.2018
Associate
We Love Colors
07.2016 - 12.2017
Bachelor of Science - Hospitality Administration And Management
Florida International University
Associate of Arts - Hospitality
Miami Dade College
High School Diploma -
Miami Springs Senior High School