Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Romero

Irvine,CA

Summary

Dynamic and detail-oriented professional with experience at Kitakata Ramen Ban Nai, skilled in administrative support, conflict resolution, and onboarding. Bilingual, with strong computer proficiency, and proven ability to stay organized and accurate in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Office Assistant

Kitakata Ramen Ban Nai
Tustin, California
08.2023 - Current
  • Provided administrative and HR support to managers across 9 locations, assisting with requests, resolving issues, and ensuring consistent communication.
  • Facilitated internal communication through memos, announcements, and newsletters.
  • Processed payroll accurately and on time using Paycom.
  • Managed payroll, garnishments, onboarding, certificate compliance, and training using the HRIS system Paycom.
  • Managed workers’ compensation processes, including claims handling and maintaining informational resources for injured employees.
  • Assisted with employee onboarding, including orientation materials and training coordination.
  • Maintained confidentiality of sensitive employee and company information.
  • Managed daily office operations and maintained organized filing systems (electronic and physical).
  • Performed data entry and prepared reports, correspondence, and presentations.
  • Supported special projects through research and data compilation.
  • Collaborated with team members to streamline workflows and support a productive office environment.
  • Resolved customer complaints while maintaining excellent guest relations.

Server

Kitakata Ramen Ban Nai
Costa Mesa, California
04.2022 - 08.2023
  • Cultivate warm relationships with regular customers.
  • Process orders, manage bills and handle complimentary items via the POS system.
  • Use slow periods to restock supplies, ice, trays and delivery bags.
  • Replenish food items, paper products and canned goods to keep pantry well-stocked.
  • Note special patron requests and follow up with kitchen to confirm delivery.
  • Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Promote excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicate dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

HR Administrative Assistant

American Woodmark
01.2020 - 03.2022
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Created new employee personnel files.
  • Compiled employee records from individual departments to maintain central files.
  • Efficiently delivered personnel information to management for speedy corrective action.
  • Managed employee exit interviews and paperwork.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Assisted with on-boarding process of up to 30 new hires in a 1-2 hour time frame.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Processed data entry for COVID-19.
  • Input data into ADP for temporary staffing, such as new hires, terminations, transfers, increases and conversions from temporary to permanent.
  • Updated employee timesheets in ADP ETime.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Contributed via data entry to assist entire human resources department including management.
  • Assisted with all company events such as employee appreciation, job fairs, and team building events.
  • Assisted with meetings and presentations within company.

Education

Bachelor of Arts - Sociology

California State University, Fullerton
05.2023

Skills

  • Bilingual
  • Critical Thinking
  • Team Collaboration
  • Computer Proficiency
  • Attention to Detail
  • Conflict Resolution
  • Administrative Support
  • Payroll Systems (ADP, Paycom)
  • Time Management

Timeline

Office Assistant

Kitakata Ramen Ban Nai
08.2023 - Current

Server

Kitakata Ramen Ban Nai
04.2022 - 08.2023

HR Administrative Assistant

American Woodmark
01.2020 - 03.2022

Bachelor of Arts - Sociology

California State University, Fullerton

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Melanie Romero