Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Segura

East Setauket,NY

Summary

Achieved significant account growth and retention at ATSG, Inc. by leveraging expert relationship-building and strategic pipeline management. Excelled in cross-functional team collaboration and consultative sales, consistently surpassing sales quotas. Demonstrated creative thinking in developing tailored solutions, enhancing client satisfaction and contributing to business development. Results-oriented Senior Account Executive with experience strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges.

Overview

29
29
years of professional experience

Work History

Senior Account Executive

ATSG, Inc.
02.2019 - Current
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
  • Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
  • Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
  • Promoted company offerings to diverse customers with targeted and disciplined approach.
  • Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.

Business Development Manager

Highstreet Network Solutions (formerly CNS)
01.2008 - 12.2018
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.

Client Relationship Manager

CNS
03.2006 - 01.2008
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
  • Identified opportunities to cross or up-sell [Product or Service] and communicated customer needs to appropriate team.
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Collaborated with internal teams to resolve client issues quickly and efficiently.
  • Advocated for client needs within the organization, fostering a culture that prioritizes customer-centricity across all departments.
  • Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
  • Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
  • Aligned client expectations with internal capabilities by setting clear objectives at the outset of each project or engagement period.
  • Implemented strategies for client retention, resulting in increased repeat business and referrals.

Product Support Representative

Lexel Corporation
01.1996 - 02.2006
  • Promoted a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
  • Maintained expert knowledge of product offerings through ongoing training opportunities and research initiatives.
  • Collaborated with cross-functional teams to identify recurring product issues and develop strategies for resolution.
  • Improved customer satisfaction by efficiently troubleshooting and resolving product issues.
  • Served as a liaison between customers and development teams to ensure timely implementation of bug fixes or feature enhancements.
  • Reduced response time for support inquiries with effective case management and prioritization.
  • Built rapport with clients through genuine empathy and understanding, fostering long-term customer loyalty.
  • Provided clear instructions for software updates or hardware installations, minimizing downtime during the process.
  • Assisted in the creation of marketing materials, highlighting key features and benefits of our products to attract new customers.

Education

Education
Syosset High School

Skills

  • Client Relationship Management
  • Relationship Building
  • Team Collaboration
  • Sales Quota Achievement
  • Lead Generation
  • Account Management
  • Business Development
  • Pipeline Management
  • Key Account Management
  • Creative Thinking
  • Relationship Management
  • Consultative Sales
  • Prospecting and Networking

Timeline

Senior Account Executive

ATSG, Inc.
02.2019 - Current

Business Development Manager

Highstreet Network Solutions (formerly CNS)
01.2008 - 12.2018

Client Relationship Manager

CNS
03.2006 - 01.2008

Product Support Representative

Lexel Corporation
01.1996 - 02.2006

Education

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Melanie Segura