Melanie Sotomayor
Summary
Customer Service Representative with a strong track record in enhancing client satisfaction and loyalty. Skilled in building relationships and fostering partnerships to drive business growth. Results-oriented team player committed to contributing to overall company success.
Overview
8
8
years of professional experience
Work History
Content creator
Amazon Twitch streamer
01.2023 - Current
- Created engaging content for live streaming sessions on Amazon's Twitch platform.
- Collaborated with fellow streamers to enhance viewer interaction and community growth.
- Designed graphics and overlays to improve visual appeal of streaming broadcasts.
- Edited videos to enhance quality and engagement, managed business operations, and facilitated effective communication.
Customer Service Associate
Spencer's Gifts
10.2025 - 02.2026
- Engaged with guests to create a welcoming atmosphere, encouraging inquiries about store offerings.
- Assisted guests in locating products that improved their event experiences.
- Helped guests align in-store selections with online preferences for a seamless shopping experience.
Customer service associate
Wawa
01.2019 - 01.2022
- Processed transactions accurately using point-of-sale systems.
- Prepared sandwiches and served coffee to guests while managing phone inquiries and register
- Maintained store displays and organized merchandise effectively.
Customer Service Representative
A.C. more
01.2019 - 01.2020
- Resolved customer complaints through effective communication strategies.
- Assisted customers with inquiries and product information.
- Processed orders and managed customer accounts efficiently.
- Operated cash register to ensure accurate transactions and provide timely service.
- Facilitated customer engagement by providing craft assistance.
Hostess
Big Fish Seafood Bistro
01.2018 - 01.2019
- Coordinated reservations and planned large events as Hostess and head of house lead, optimizing guest satisfaction.
- Delivered hosting services and customer support in high-volume restaurant, enhancing guest experiences.
- Answered incoming phone calls to assist customers with inquiries and reservations, ensuring smooth communication.
- Maintained filing system while providing support to customers during their visits.
Customer Service Associate
Harmons face value
01.2018 - 01.2019
- Provided product information to guests and located items for their makeup needs.
- Assisted customers with product inquiries and recommendations.
- Handled cash transactions and processed customer payments.
- Maintained cleanliness and organization of sales floor displays.
Founder
Mel's Momentos
- Founded business creating vinyl decals, custom tumblers, sweatshirts, mugs, glasses, signs, and more.
- Created unique product offerings for personalized gifts and keepsakes, enhancing customer experience.
- Managed supplier relationships to ensure quality materials for product creation.
- Managed daily operations, ensuring efficient workflow and effective inventory management.
Education
High school diploma -
South Brunswick High
monmouth junction, nj06.2014
Skills
- Creative storytelling
- Audience engagement
- Project management
- Microsoft PowerPoint expertise
- Microsoft Word proficiency
- Organizational skills
- Problem-solving skills
- Effective communication
Languages
English
Volunteer Experience
- Feline Rescue Mission, Helping care for cats and filing adoption applications
- Lifeskills Program, Working with local group to help adults and children with disabilities at proms and game nights
- Makeup Assistant, Helped a professional makeup artist as an apprentice
Personal Information
Date of Birth: 07/10/96
Founder
Mel's Momentos, Creates vinyl decals, custom vinyl tumblers, sweatshirts, mugs, glasses, signs and more.
Timeline
Customer Service Associate
Spencer's Gifts
10.2025 - 02.2026
Content creator
Amazon Twitch streamer
01.2023 - Current
Customer service associate
Wawa
01.2019 - 01.2022
Customer Service Representative
A.C. more
01.2019 - 01.2020
Hostess
Big Fish Seafood Bistro
01.2018 - 01.2019
Customer Service Associate
Harmons face value
01.2018 - 01.2019
Founder
Mel's Momentos
High school diploma -
South Brunswick High