Melanie Sowa
Peoria,AZ
Summary
Dedicated and versatile professional with a diverse background in managing operations, driving sales, and providing exceptional care. As a seasoned restaurant manager, demonstrated adeptness in overseeing all aspects of daily operations, from staff management to customer satisfaction, fostering a dynamic environment conducive to growth and success. With a passion for beauty and cosmetics, excelled as a lead consultant for a prominent beauty brand, leveraging expertise in product knowledge and client relations to drive sales and enhance brand loyalty. Additionally, adept at providing nurturing childcare, ensuring a safe and stimulating environment for children to thrive. Proven ability to adapt, communicate effectively, and deliver outstanding results across varied industries, consistently exceeding expectations. I’m a recent dedicated and compassionate gynecology Medical Assistant graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts Skilled in assisting with exams and procedures, managing patient records, and educating patients on reproductive health. Proficient in maintaining a clean, organized clinical environment and ensuring compliance with HIPAA and OSHA standards. Adept at multitasking in fast-paced settings while delivering excellent administrative and clinical support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
PrimeGyn Women’s Center
Glendale, Arizona
12.2024 - Current
- Supported administrative staff by processing payments.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared treatment rooms for patient examinations.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Assisted back office patient processes to reduce office wait times.
- Scheduled appointments for patients via phone and in person.
- Explained treatment procedures and physicians' instructions.
- Handled general office duties to support administrative staff during peak hours.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
In-Home Child Caregiver
Caregiver.com
Peoria, AZ
02.2023 - 10.2024
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- CPR certified
Beauty Brand Lead Consultant
Ulta Salon and Cosmetics
Phoenix, AZ
08.2022 - 11.2022
- Optimized team performance through effective communication, training, and leadership techniques.
- Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
- Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
- Improved client satisfaction by consistently delivering high-quality results within tight deadlines.
- Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.
- Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
Restaurant Manager
Doglicious Hotdogs
Glendale, AZ
03.2016 - 07.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant. - Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. - Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assisted in development and implementation of new menus to offer variety and options to customers.
Education
GED -
GED.com
Peoria, AZ02-2024
Skills
- Patience and understanding
- CPR training
- Cleaning and sanitizing
- Hygiene and Cleanliness
- Age-Appropriate Activities
- Household Chores Assistance
- Positive Reinforcement
- Goal Setting
- Issue Resolution
- Meal Preparation
- Child Supervision
- Team Management
- Customer Engagement
- Staff Management
- Performance Improvement
- Customer Service
- Problem-Solving
- Critical Thinking
- Patient Intake - history documentation
- Administering Injections
- Preparing and sterilizing instruments
- Specimen collection and lab handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CPR certified
Timeline
Medical Assistant
PrimeGyn Women’s Center
12.2024 - Current
In-Home Child Caregiver
Caregiver.com
02.2023 - 10.2024
Beauty Brand Lead Consultant
Ulta Salon and Cosmetics
08.2022 - 11.2022
Restaurant Manager
Doglicious Hotdogs
03.2016 - 07.2022
GED -
GED.com