Melanie Stephens
Tallahassee,FL
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Successful health information professional accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and recommending upgrades. Fully versed in medical terminology and code classifications.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Team Assistant
The Maids
Tallahassee, FL
05.2024 - Current
- Maintained compliance with requirements by diligently tracking and reporting on team activities.
- Managed budget minutes and mileage paperwork to support efficient team operations.
- Assisted Team Leader with quality care of cleaning consumers residential homes and commercial properties
- Reviewed completed work to verify consistency, quality and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Collect payment via check
Administrative Assistant
Radec Electric
Rochester, New York
02.2022 - 08.2024
- Provided secretarial and office management support while building cooperative working relationships.
- Directed customer communication to appropriate department personnel.
- Scheduled appointments, meetings and events for management staff.
- Coordinated appointments, meetings and conferences.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Assisted the accountant by verifying checks, and inputting in system.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Prepared outgoing mail and incoming mail internal departments
Office Manager/Before and After School Teacher
Kid City USA
Sanford, Florida
08.2023 - 05.2024
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Engaged with children on individual basis to build positive, trusting relationships.
Administrative Assistant/Receptionist
YMCA Child Development Center
Rochester, NY
01.2018 - 02.2023
- Provided secretarial and office management support while building cooperative working relationships.
- Directed customer communication to appropriate department personnel.
- Scheduled appointments, meetings and events for management staff.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Greeted and directed visitors to appropriate personnel and answered average of200 calls and emails daily.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Coordinated pick-up and delivery of express mail services.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Collated, bound and stored computer-generated reports.
Front Desk Medical Receptionist
Huther-Doyle Drug and Alcohol Treatment Center
Rochester, New York
02.1999 - 06.2005
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments.
- Straightened up waiting room to maintain neat and organized space.
- Protected patients by observing strict HIPAA guidelines.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Compiled physical and digital documents, charts and reports.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Collect urine specimens and recorded results into charts.
- Reported to drug court urine specimens results.
Education
GED -
Cassadaga Job Corp
Cassadaga, NY09-1990
Some College (No Degree) -
Monroe Community College
Rochester, NYSkills
- Training Coordination
- Shift Scheduling
- Documentation And Reporting
- Team Supervision
- Customer Service
- Office Management
- Administrative Support
- Billing
- Clerical Support
- Organizational Skills
- Invoicing and billing
- Credit and collections
- Mail handling
- Social Development
- Activity Planning
- Behavior Modeling
- Emergency Procedures
- Parent Communication
- Cleaning and sanitation
- Curriculum Implementation
- Parental Communication
- Strong Work Ethic
- Positive and cheerful
- Active listener
- Classroom Management
- Training in food handling preparation
- Special-needs childcare
- Preschool educator
- CPR and First Aid
Timeline
Team Assistant
The Maids
05.2024 - Current
Office Manager/Before and After School Teacher
Kid City USA
08.2023 - 05.2024
Administrative Assistant
Radec Electric
02.2022 - 08.2024
Administrative Assistant/Receptionist
YMCA Child Development Center
01.2018 - 02.2023
Front Desk Medical Receptionist
Huther-Doyle Drug and Alcohol Treatment Center
02.1999 - 06.2005
GED -
Cassadaga Job Corp
Some College (No Degree) -
Monroe Community College