Melanie Stephens
Oklahoma City,OK
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
28
28
years of professional experience
Work History
Walmart Associate, Online Shopper
Walmart
Newcastle, OK
09.2020 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Educated new hires on company policies and procedures by designing and developing training program.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Lawn and Garden Associate
Walmart
Newcastle, OK
01.2007 - 01.2015
- Helped customers choose optimal trees, shrubs and flowers based on current needs.
- Went above-and-beyond to locate desired items by checking with sister locations and other departments.
- Created special clearance racks to move older, out-of-season and less attractive plants quickly.
- Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
- Kept register drawer accurate by correctly tabulating sales and processing payments.
Receptionist
Blanchard Animal Hospital
Blanchard, OK
01.1998 - 01.2002
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- I did various jobs from setting appointments to assisting in surgery.
Education
Medical Coding
Moore Norman Technology Center - Norman
Norman, OK11.2021
Skills
- Practice management
- Result interpretation
- EMR charting
- Patient evaluation
Timeline
Walmart Associate, Online Shopper
Walmart
09.2020 - Current
Lawn and Garden Associate
Walmart
01.2007 - 01.2015
Receptionist
Blanchard Animal Hospital
01.1998 - 01.2002
Medical Coding
Moore Norman Technology Center - Norman
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