MELANIE STOUTERMIRE
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
9
9
years of professional experience
Work History
C4 Community Care Representative
Department Of Veteran Affairs
10.2024 - Current
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Assisted in the development and implementation of training programs for new Care Representatives, resulting in improved job performance and retention rates.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Follow up on claim appeals , and reprocessing claims .
Remote Technical Support Representative
TTEC
03.2021 - 10.2024
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Communicated with clients and customers to gather, provide and share updated information on products and services
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Remote Customer Support Representative
Wipro
01.2019 - 03.2021
- Connected with customers to address questions and resolve issues through phone and email
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service
Customer Support Representative
EGS, Expert Global Solutions
07.2015 - 01.2019
- Connected with customers to address questions and resolve issues through phone and email
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL05.2015
Skills
- Technical Troubleshooting
- Records Management
- Customer Support
- Customer Success Management
- Data Management
- Relationship Building
- Conflict Resolution
- Microsoft Office
- Procedure Compliance
- Active Listener
- Email communication
- Complaint handling
- CRM software
Timeline
C4 Community Care Representative
Department Of Veteran Affairs
10.2024 - Current
Remote Technical Support Representative
TTEC
03.2021 - 10.2024
Remote Customer Support Representative
Wipro
01.2019 - 03.2021
Customer Support Representative
EGS, Expert Global Solutions
07.2015 - 01.2019
High School Diploma -
Jefferson Davis High School
Similar Profiles
MARIANNE GONTAMARIANNE GONTA
Vocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits AdministrationVocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits Administration
Rebecca McKeeRebecca McKee
Legal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits AdministrationLegal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits Administration
Joseph HarrisonJoseph Harrison
Senior Police Officer at Department of Veteran AffairsSenior Police Officer at Department of Veteran Affairs
Frances GarofanelloFrances Garofanello
Supervisory, Human Resources Specialist at Department of Veteran Affairs, Veterans Benefits AdministrationSupervisory, Human Resources Specialist at Department of Veteran Affairs, Veterans Benefits Administration
Joaquin ChavezJoaquin Chavez
L.A. Care Health Plan- Community Resource- Representative II at NAL.A. Care Health Plan- Community Resource- Representative II at NA