Melanie Toledo
Covina,CA
Summary
Offering strong skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience. Very ambitious in pursuing my goals in life .
Overview
1
1
Certification
Work History
Assistant Manager
Olios Health
10.2024 - 04.2025
- Supported team members by providing training on new systems and processes to enhance productivity.
- Coordinated schedules and maintained communication between departments to streamline project execution.
- Resolved customer inquiries and complaints, enhancing overall client satisfaction and loyalty.
- Assisted in daily operations and workflow management to ensure efficient service delivery.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved guest issues with professionalism, demonstrating excellent customer service skills.
- Developed loyal customer base by providing excellent customer service.
- Exceeded performance targets by consistently providing exceptional customer service experiences.
Education
College - Bartender
Prestige Bartending School
Covina 10.2025
Skills
- Customer service
- Money handling
- Team leadership
- Team motivation
- Customer relations
- Goal setting
- Team building
- Positive attitude and motivation
- Positive attitude and demeanor
- Great memory
- Reliable muscle memory
- Great attitude
- Customer friendly
- Friendly and courteous
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Active listening
Certification
RBS Certified
Food Handlers Card
Timeline
Assistant Manager
Olios Health
10.2024 - 04.2025
College - Bartender
Prestige Bartending School