Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
Melanie Toledo

Melanie Toledo

Covina,CA

Summary

Offering strong skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience. Very ambitious in pursuing my goals in life .

Overview

1
1
Certification

Work History

Assistant Manager

Olios Health
10.2024 - 04.2025
  • Supported team members by providing training on new systems and processes to enhance productivity.
  • Coordinated schedules and maintained communication between departments to streamline project execution.
  • Resolved customer inquiries and complaints, enhancing overall client satisfaction and loyalty.
  • Assisted in daily operations and workflow management to ensure efficient service delivery.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved guest issues with professionalism, demonstrating excellent customer service skills.
  • Developed loyal customer base by providing excellent customer service.
  • Exceeded performance targets by consistently providing exceptional customer service experiences.

Education

College - Bartender

Prestige Bartending School
Covina
10.2025

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Team motivation
  • Customer relations
  • Goal setting
  • Team building
  • Positive attitude and motivation
  • Positive attitude and demeanor
  • Great memory
  • Reliable muscle memory
  • Great attitude
  • Customer friendly
  • Friendly and courteous
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Calm under pressure
  • Active listening

Certification

RBS Certified

Food Handlers Card

Timeline

Assistant Manager

Olios Health
10.2024 - 04.2025

College - Bartender

Prestige Bartending School