Melanie Turner
Las Cruces,New Mexico
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Data Collections Agent (Remote)
GDIT
04.2022 - 10.2023
- Delivered excellent customer service to every caller.
- Assisted Medicare beneficiaries with coordinating their benefits and updating records.
- Evaluated customer information to explore issues, develop solutions and maintain efficient and quality service.
- Showed empathy for every caller and their individual situation.
Operator
Telstar Networks
08.2019 - 08.2021
- Answered a high volume of calls for Dr.'s offices, Amber Care and local businesses.
- Recorded detailed and accurate messages for customers afterhours.
- Maintained a positive demeanor on every call while doing everything possible to help the customer.
Barista
Spirit Winds
09.2019 - 07.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Barista
STARBUCKS COFFEE COMPANY
04.2014 - 07.2019
- Made and served hand-crafted beverages with efficiency and a positive attitude.
- Connected with customers in drive thru.
- Provided quality service to all patrons.
- Cleaned counters, machines, utensils, and seating areas daily.
Research Associate
MDC Research
03.2013 - 04.2014
- Conducted political surveys and surveys on media.
- Worked efficiently on each call and followed script.
- Executed punctuality daily.
Education
Associate’s Degree - Creative Media Technology
New Mexico State University
1780 E University Ave, Las Cruces, NM 8800305.2017
High School Diploma -
Mayfield High School
1955 N Valley Dr #5154, Las Cruces, NM 8800705.2010
Skills
Over 1 year of remote call center experience
10 years customer service experience
4 years working in a call center setting
Timeline
Data Collections Agent (Remote)
GDIT
04.2022 - 10.2023
Barista
Spirit Winds
09.2019 - 07.2020
Operator
Telstar Networks
08.2019 - 08.2021
Barista
STARBUCKS COFFEE COMPANY
04.2014 - 07.2019
Research Associate
MDC Research
03.2013 - 04.2014
Associate’s Degree - Creative Media Technology
New Mexico State University
High School Diploma -
Mayfield High School
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