Summary
Overview
Work History
Education
Skills
Accomplishments
Work References
Timeline
Hi, I’m

Mel Urban

Carrollton,TX
Mel Urban

Summary

Dedicated individual actively seeking employment, skilled in organization and eager to embark on a journey in Human Resources. Passionate about personal growth and fostering leadership qualities with a proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in deductive reasoning consistently drives successful outcomes. Known for reliability and a strong focus on achieving objectives, versatile problem-solver adept at deciphering data and captivating clients with exceptional service. Proficient in swiftly adapting to new challenges and strategies for success.

Overview

8
years of professional experience

Work History

Keurig Dr. Pepper, Inc.

Deductions Specialist
05.2020 - 07.2024

Job overview

  • Successfully tackled intricate problem-solving tasks for senior management to ensure projects were completed within budget and on schedule
  • Maintained exceptional precision in data entry and recordkeeping, guaranteeing that all information was current and readily available for analysis
  • Improved operational efficiency by consistently updating internal databases with the latest customer details, payment terms, and deduction codes
  • Offered assistance to various departments during peak times or special projects, showcasing flexibility and collaborative skills
  • Produced detailed reports for management highlighting deduction trends, areas of concern, and suggestions for enhancement
  • Expedited resolution of disputes by keeping accurate records and promptly communicating with relevant parties
  • Increased recovery rates for invalid deductions by diligently following up on open cases and negotiating with clients
  • Served as a bridge between the company and external clients, ensuring clear, concise, and professional communication on deduction disputes
  • Actively pursued personal growth in deductions investigation by participating in industry conferences, workshops, and webinars
  • Contributed to the formulation of new policies and procedures to streamline the internal deductions investigation process
  • Created training materials and conducted sessions to elevate staff skills and efficiency
  • Shared expertise with team members on successful deduction investigation techniques through continuous training sessions and workshops

Wolfgang Puck Catering

Pastry Chef
09.2018 - 05.2020

Job overview

  • Company Overview: Perot Museum
  • Fostered cross-functional relationships for seamless operations during events
  • Offered top-notch customer service by addressing inquiries on allergies and suggesting alternatives
  • Stayed updated on industry trends to enhance pastry menu offerings
  • Perot Museum

Target, Inc.

Cake Decorator
12.2016 - 06.2018

Job overview

  • Assisted customers in choosing cake designs based on preferences, creating a loyal clientele
  • Adapted to new cake decoration tools and technology

Education

University of Phoenix

MBA
05-2019

University Overview

Le Cordon Bleu College of Culinary Arts

Bachelor of Science from Culinary Business Management
03-2017

University Overview

Le Cordon Bleu College of Culinary Arts

Associate of Applied Science from Baking & Patisserie
03-2015

University Overview

Skills

  • DEI Initiatives
  • Proficient in Excel
  • Team Leadership
  • Critical Thinking
  • Conflict Resolution
  • Customer Relations
  • Advanced communication
  • Organizational Development
  • Documentation Management
  • Complex Problem Solving
  • HR Policies and Procedures

Accomplishments

Accomplishments

    LGBTQ+ & Allies ERG Leadership Team

    Mar. 2023 - July 2024

  • Orchestrated ERG events for 30-300 participants
  • Established secure and impactful environments for ERG and KDP staff via DEI initiatives
  • Provided direct support to fellow ERG members and KDP employees
  • 6 KDP Rockstar Awards

    Mar. 2023 - July 2024

  • Earned these accolades from a team of over 20 individuals by consistently completing daily tasks with precision and speed, and exceeding expectations.

Work References

Work References
  • Steven Wilson, (225) 202-2720, Deductions Specialist
  • Shaima Ahmed, (330) 209-0918, Deductions Specialist
  • Kelli Burden, (972) 814-7140, Deductions Specialist
  • Sara Culp, (817) 542-5000, Deductions Supervisor
  • Kelly Clark, (802) 272-9542, Deductions Manager
  • Andrew Snow, (559) 287-4215, Supply Chain Manager

Timeline

Deductions Specialist
Keurig Dr. Pepper, Inc.
05.2020 - 07.2024
Pastry Chef
Wolfgang Puck Catering
09.2018 - 05.2020
Cake Decorator
Target, Inc.
12.2016 - 06.2018
University of Phoenix
MBA
Le Cordon Bleu College of Culinary Arts
Bachelor of Science from Culinary Business Management
Le Cordon Bleu College of Culinary Arts
Associate of Applied Science from Baking & Patisserie
Mel Urban