Melanie Valdes
Indianapolis,IN
Summary
Proven leader in enhancing patient coordination at Hendricks Therapy, I've spearheaded partnerships and streamlined processes, significantly improving client-provider matches. Skilled in operations management and marketing, my initiatives have bolstered community engagement and compliance with HIPPA standards. My verbal communication prowess complements my achievements, demonstrating a tangible impact on healthcare delivery.
Overview
17
17
years of professional experience
Work History
Manager of New Patient Coordination and Patient Paperwork
Hendricks Therapy
Avon, USA
09.2020 - Current
- I continuously work on making our new patient processes more efficient and updated to ensure that clients are matched with the most suitable provider
- I coordinate our partnership programs with Hendricks Regional, Avon Schools, and Town of Plainfield
- I manage our Patient Service Representatives regarding paperwork such as FMLA, Disability, and Record Requests to make sure we are always complying with HIPPA standards
- I assist our marketing team with onboarding new mental health providers
Community Liaison
Hendricks Therapy
Avon, USA
07.2016 - 09.2020
- I prepared marketing literature, traveled to medical offices and held short presentations with doctors
- I created a YouTube series for our office called 'Mental Health Chats' where our providers talk about mental health issues affecting our community
- I coordinated with local non-profits so that Hendricks Therapy may become more involved in the community
- I was tasked with continuously researching community-centered programs which we could potentially offer at our newest Mental Health Center which was under construction
Server (Seasonal)
Indiana Museum of Art
Indianapolis, USA
04.2017 - 09.2017
- I prepared coffee, beer, pretzels, and charcuterie boards for patrons of the Beer Garden
- I closed and opened the beer garden
- I helped maintain flowers and the general appearance of the garden
- I ordered supplies
Attendant
Ambassador Parking Management
Denver, USA
05.2014 - 05.2016
- Collected Parking fees from customers, handled cash and credit card transactions
- Walked the lot to ensure cleanliness and security
- Kept the booth clean and organized
- Ticketed unpaid cars
- Ran totals for my shift’s final bank
Co-Teacher
Writers in the Schools
Denver, USA
02.2015 - 06.2015
- Co-taught poetry at an elementary school once a week for two separate classes
- Prepared lesson plans, graded homework, prepared a presentation at the end of the school year for the parents
Receptionist
Hendricks Therapy
Avon, USA
01.2008 - 01.2013
- Answered phone calls and took messages
- Oversaw opening and closing
- Scheduled appointments
- Handled payments
- Ran comparative analysis reports on Excel
Marketing Specialist
Hendricks Therapy
Avon, USA
06.2010 - 09.2012
- Prepared marketing literature, traveled to medical offices and held short presentations with doctors
Education
Bachelor of Arts - English with a focus on Creative Writing
University of Denver
05.2015
Skills
- Verbal and written communication
- Operations management
- Marketing
- Patient services
Volunteer Experience
- Sexual Assault Victim Advocate, Families First, Indianapolis, IN, 09/18, 11/19, Provided emotional support and introduced victims to resources., Accompanied victims during the exam process.
- Volunteer Companion, Kindred Hospice, Indianapolis, IN, 09/18, 01/20, Visited and provided companionship to patients once a week.
Affiliations
- I am the main composer for an art-rock project. We have an album released and are currently working on an E.P.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Manager of New Patient Coordination and Patient Paperwork
Hendricks Therapy
09.2020 - Current
Server (Seasonal)
Indiana Museum of Art
04.2017 - 09.2017
Community Liaison
Hendricks Therapy
07.2016 - 09.2020
Co-Teacher
Writers in the Schools
02.2015 - 06.2015
Attendant
Ambassador Parking Management
05.2014 - 05.2016
Marketing Specialist
Hendricks Therapy
06.2010 - 09.2012
Receptionist
Hendricks Therapy
01.2008 - 01.2013
Bachelor of Arts - English with a focus on Creative Writing
University of Denver
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