Melanie Valdez
Pleasanton,CA
Summary
Five years of customer service experience in a range of environments, including fitness, retail, and information technology. Outstanding organizational skills, leveraging software tools to effectively coordinate projects, schedules, inventory, and service requests.
Overview
10
10
years of professional experience
Work History
IT Asset Management
PC Connection
Fremont, CA
11.2020 - 05.2024
- Maintain accountability of assets in stockrooms
- Maintain ITAM record accuracy (state and substates)
- Process expired/EOL assets
- Participate in various projects and offer support as and when needed
- Participate in other IT asset management processes
- Supported multiple teams with hardware
- Managed the lifecycle of hardware laptos/desktops
- Managed warranties
- Participate in monthly hardware audits and weekly hardware validation reviews.
Infant Teacher
Genius Kids
Pleasanton, CA
11.2019 - 02.2020
- Assist lead teacher in everyday duties
- Keep the room flow going and stay on schedule
- Attend child's needs throughout the day
- Create weekly art projects with the children.
IT Asset Coordinator (Contractor)
Robert Half Technology
Pleasanton, CA
01.2019 - 04.2019
- Managed asset refresh activities for 200 users per week
- Responded to more than 100 customer inquiries (via email) per day
- Managed inventory tracking and reports for computer assets
- Used Service Now platform to monitor status of service requests
- Ensured repaired/refreshed technology was provided to appropriate users
- Image windows 10 on 20 plus devices a week
- Inventory counts each month
- Ran reports every day to check our numbers.
IT Asset Administrator
Tesla
Fremont, CA
01.2018 - 01.2019
- Ensured that user’s technology needs were promptly addressed
- Coordinated drop-off and return of more than 50 employee laptops each week
- Handled software installation, upgrades, and repairs
- Managed equipment inventory, including assets being repaired/upgraded, as well as laptop replacements
- Collaborated with leadership team to manage costs within the Desktop Support/ Asset Management Department
- Provided outstanding customer service to Tesla employees
- PC imaging Windows 7 and 10
- Worked within Service Now to create and close tickets
- Installed Crash Plan for users which is a backup system for users
- Swapped out RAM and Hard Drives for user upon request for bigger GB
- Troubleshoot devices to determine if warranty or non-warranty repair needed
- Worked with HP for warranty and non-warranty devices
- Transfer data between old machine to a new machine for user
- Received shipments of new computers as well as pack/ship of EOL devices for return to vendor at lease end.
Pre-Opening Sales Manager
Shapes Fitness For Women
Dublin, CA
03.2017 - 08.2017
- Recruited members prior to opening of fitness facility
- Coordinated and staffed sales events, including information tables at community events and on site at the gym (during construction)
- Worked closely with General Manager to implement pre-opening marketing campaigns
- Managed social media campaigns, including Facebook and Instagram posts
- Used ClubOS for lead management and conversion, and Datatrack for point-of-sale and completing membership agreements
- Trained new sales associates regarding sales scripts and pre-opening tours
- Implemented campaigns to raise visibility by developing promotional partnerships with local businesses
- Leveraged software tools to coordinate member outreach logistics, including phone and website registration, as well as new member data and client records.
Kickboxing Instructor
9Round Kickboxing Fitness
Pleasanton, CA
08.2016 - 05.2017
- Provided kickboxing circuit fitness instruction for members
- Ensured that the facility was prepared to club standards prior to opening
- Built customer relationships to foster member satisfaction and retention
- Contacted prospects via phone, email, and in person to explain services, respond to questions, and increase sales volume
- Ensured all membership contracts were accurate and up to date, including adherence to pricing guidelines.
Customer Service Associate
Papaya Clothing
Livermore, CA
01.2015 - 01.2016
Customer Service Associate
JC Penney Home Store
Pleasanton, CA
01.2014 - 01.2015
Education
No Degree - Year Up
Diablo Valley Community College
Pleasant Hill, CA07.2018
Las Positas Community College
Livermore, CA05.2017
Diploma -
Foothill High School
Pleasanton, CA01.2016
Skills
- Proficient in Microsoft Suite: Outlook, Excel, PowerPoint & Word
- Hands-on knowledge of computer hardware and software, including data transfer, imaging and wiping, and operating systems
- Experience using sales databases, spreadsheets, inventory management systems, and event logistics tools
- Service now
Timeline
IT Asset Management
PC Connection
11.2020 - 05.2024
Infant Teacher
Genius Kids
11.2019 - 02.2020
IT Asset Coordinator (Contractor)
Robert Half Technology
01.2019 - 04.2019
IT Asset Administrator
Tesla
01.2018 - 01.2019
Pre-Opening Sales Manager
Shapes Fitness For Women
03.2017 - 08.2017
Kickboxing Instructor
9Round Kickboxing Fitness
08.2016 - 05.2017
Customer Service Associate
Papaya Clothing
01.2015 - 01.2016
Customer Service Associate
JC Penney Home Store
01.2014 - 01.2015
No Degree - Year Up
Diablo Valley Community College
Las Positas Community College
Diploma -
Foothill High School