Melanie Valle
San Antonio
Summary
My career objective is to become an essential asset to a company's growth. I am a fast learner and have the ability and potential to grow into leadership.Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Citibank
San Antonio, TX
07.2022 - Current
- Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
- Assisted in troubleshooting technical issues related to banking systems, enhancing user experience.
- Educated customers on product features and services, fostering informed decision-making.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Mentored junior representatives, sharing best practices for effective customer interaction and resolution strategies.
- Led initiatives to enhance service quality, implementing feedback mechanisms for continuous improvement.
- Developed training materials for new hires, reinforcing company policies and enhancing onboarding efficiency.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Account Executive
Regional Finance
San Antonio, TX
04.2021 - 07.2022
- Provide exceptional service to all customers
- Process credit loan applications and use product knowledge to present loan solutions to current and potential customers
- Maintain office cash with accuracy and proper security
- Grow account volume through good judgment and effective customer solicitations in the branch and by telephone
- Minimize delinquent debt through calling customers and collecting on past-due accounts
- Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy
- Transport money and deposits to and from bank
Pawn Broker/Third
Money Mart Pawn & Jewelry
San Antonio, TX
05.2019 - 04.2021
- Data entry accurately required to imputed into our datapoint system
- Make routine phone calls to remind customers their loans are coming due.
- Help clean our store interior, retag, test, and move store merchandise.
- Meet certain goals as an employee and as a store
- Taking appropriate actions under certain circumstances
Host
Cracker Barrel Old Country Store
San Antonio, TX
05.2018 - 01.2019
- Greeting guests and seating all as promptly as possible
- Greets guests in a warm, hospitable manner and arrange seating in the most organized fashion
- Dressed properly and ready to seat guests at clean, properly prepared tables
- Has a professional attitude and sincere hospitality toward all guest.
Education
Liberal Arts
Northwest Vista College
San Antonio, TX05-2022
High School Diploma - undefined
John Jay High School
San Antonio, TX06-2018
Skills
- Customer interaction training
- Assistant Manager Experience
- Cash Handling
- Computer Skills
- Data Entry
- Merchandising
- Retail Sales
- Sales
- Cashiering
- Time Management
- Store Management Experience
- Customer service
- Call center experience
Timeline
Customer Service Representative
Citibank
07.2022 - Current
Account Executive
Regional Finance
04.2021 - 07.2022
Pawn Broker/Third
Money Mart Pawn & Jewelry
05.2019 - 04.2021
Host
Cracker Barrel Old Country Store
05.2018 - 01.2019
High School Diploma - undefined
John Jay High School
Liberal Arts
Northwest Vista College