MELANIE VAZQUEZ

• Operational oversight: 44-bed Progressive Care unit, 16-bed Intensive Care unit, 5-bay Dialysis unit, 28-bed Orthopedic unit, 16-bed Clinical Decision unit, 44-bed Medical/Surgical unit, 21-bed Medical/Surgical unit
• Total FTE’s 260
• Significantly improved patient experience scores across multiple units

4C HCAHPS: Raised patient satisfaction from the 3rd percentile in Q1 2024 to the 27th percentile in Q2 and achieved Q3 2024 85th percentile

Ortho Communication about Medicines: Improved patient feedback from the 48th percentile in Q1 2024 to the 84th percentile in Q2 and Q3 year-to-date results in the 87th percentile

ICU HCAHPS: Elevated patient experience scores from the 20th percentile in Q3 2023 to top quartile in Q1 2024 and top decile in Q2 2024, with sustained top decile results through Q3 2024

• Achieved zero RN turnover for ICU and 4C units YTD
• Reduced PCT turnover from 45.8% in October 2023 to 25.5% in October 2024
• Achieved zero

CLABSI in ICU, PCU, 4 Med/Tele, 2W, and CDU YTD

CAUTI cases in ICU, PCU, Ortho, 4C, CDU, and 2W YTD

C-diff infections in PCU, Ortho, 4 Med/Tele, and 2W YTD

• Facility project lead for the North Texas in-house dialysis conversion
• Unit of Distinction Honorable mention award for excellence in patient care (2019 PCU, 2022 ICU)
• Unit of Distinction Winner (2023 ICU)
• LIA Capstone project winner for Discharge Boarding Pass
• 2024 member of the Adult Inpatient Advisory Board for corporate

• Accountable for the operational, human resources, quality, and financial management of a 34-bed Neuro Trauma Intensive Care unit composed of 83 FTEs
• Planned, developed, and led the expansion of the largest Neuroscience Intensive Care Unit in North Texas from 16 to 34 beds
• Reduced staff turnover by 45% by improving departmental staffing, facilitating open communication and rounding on employees, and improving staff onboarding and orientation
• Acquired department with an overall Employee Engagement score of 58%, and through effective communication, creation of a strong Unit Practice Council, and staff engagement, overall favorability increased to 87%
• Through Quality initiatives focused on CAUTI and CLABSI reduction strategies, rates remained below the national benchmark
• Achieved HCA Innovators Award for Financial Impact in 2015 for decreasing c-collar usage and prevalence of c-collar-associated HAIs
• Received Nurses Week Manager Award in 2015, a peer and staff-nominated award
• 2017 Unit of Distinction Honorable mention award for excellence in patient care