- Volunteering
- Reading
- Gardening
- Church
- Church Group activities
- Family Oriented
- Sunday School teacher for pre-school age group
Melanie Villarreal
Lehigh Acres
Summary
Results-driven Special Projects Coordinator skilled in managing complex scheduling across multiple departments. Known for exceptional interpersonal skills and commitment to customer service, contributing to improved operational workflows and patient engagement.
Overview
15
15
years of professional experience
Work History
Special Projects Coordinator
Radiology Regional
Fort Myers, FL
01.2011 - Current
- Managing relationships with multiple referring physician offices to streamline scheduling processes. Overseeing scheduling of various modalities and exams concurrently to enhance operational efficiency. Able to understand and assist with all Modalities of our scheduling structure
- Oversee coordination of special projects involving multiple fire departments across Lee and Collier counties. Managed scheduling of firefighters for yearly physical assessments.
- Coordinating patient appointments for multiple concierge practices, ensuring timely and organized scheduling.
- Facilitated direct communications for new accounts requiring personalized concierge services, Also several Direct Group Bill accounts which are contracted with Radiology Regional.
- Knowledgeable in helping with Clinical Trial patients and scheduling direct exam protocols for a particular trial
- Able to work with individual modality supervisors and direct sites to assist with patients on a consistent basis
- Assisted with VA site operations by learning HRSM system. Contacted patients for scheduling appointments. Supported team efforts to improve patient engagement.
- Assisted marketing department representatives with processing stat requests for RP offices. Communicated directly with team members to address inquiries and provide support as needed.
Education
High School Diploma -
Mariner High School
Cape Coral, FLSkills
- Project scheduling
- Processes and procedures
- Teamwork
- Interpersonal skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Self motivation
- Decision-making
- Adaptability and flexibility
- Multitasking
Interests
Timeline
Special Projects Coordinator
Radiology Regional
01.2011 - Current
High School Diploma -
Mariner High School