Melanie Walsh
Studio City
Summary
I am a dedicated customer service professional with extensive industry experience. I believe that being a team player, with a positive attitude, and having a passion for cultivating relationships with guests and customers helps grow a good business. I have that ability to establish rapport with guests and maintain high levels of customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Service Specialist
RWS-California
05.2025 - Current
- Tackles any dependencies of errors in the data alongside managing high priority projects
- Tagging, labeling, and categorizing text, audio, image, or video data following specific guidelines.
- Responsible for collating and verifying data from multiple sources, reviewing existing databases and data storage systems for efficacy and efficiency.
Sales Associate
Mainland Bingo Hall
Mays Landing
06.2022 - 11.2023
- Counting and signing receipts for all papers and banks from paymaster accurately and timely.
- Greet customers in a friendly, helpful manner, moving people through lines quickly into the bingo hall.
- Sell bingo papers, booth and floor.
- Balance papers and money at closing of session.
- Collect winning bingo games and assist customer in stopping the bingo caller in the allotted time frame.
- Advise management of possible cheating or suspicious behavior.
- Clean and reset/restock bingo hall at end of shift
- Willingness to cross-train and provide support in related areas of operations
Online Task Contributor
Lionbridge
Remote
09.2020 - 08.2021
- Contribute towards evaluating websites and products over time and making internet search more exciting, relevant and interesting for all end users in the United States.
Bar Manager
De la Vega Rum
Florida
09.2017 - 02.2019
- Trained team members and servers on best practices and bar protocols.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
- Supervised up to 10 employees per shift.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits
Bartender / Server
Applebee's
Saint George
04.2016 - 08.2017
- Maintained familiarity with the latest in mixology, bar equipment
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs.
- Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
Server
De la vega Restaurant
DeLand
05.2014 - 03.2016
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
Server
Johnny Rockets
Orlando
10.2012 - 05.2014
- Answered questions about menu selections and made recommendations when requested.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
Education
High school diploma -
Deland High School
DeLand, FLSkills
- Sales
- Team collaboration
- Time management
- Cashier
- Customer service
- Serving experience
- Payment card processing
- Bartending
- Attention to detail
- Handling customer inquiries
- Communication skills
- Cocktail experience
- Typing
- Phone etiquette
- Cash handling
- Punctuality and reliability
- Empathy and patience
Certification
• ServSafe Food Handler Certification, 11/01/24, 11/01/27
• Bartender License, ServSafe
• Bartender License, ServSafe
Timeline
Data Service Specialist
RWS-California
05.2025 - Current
Sales Associate
Mainland Bingo Hall
06.2022 - 11.2023
Online Task Contributor
Lionbridge
09.2020 - 08.2021
Bar Manager
De la Vega Rum
09.2017 - 02.2019
Bartender / Server
Applebee's
04.2016 - 08.2017
Server
De la vega Restaurant
05.2014 - 03.2016
Server
Johnny Rockets
10.2012 - 05.2014
High school diploma -
Deland High School