Melanie Webster
Summerland Key,FL
Summary
Astute Loan Processor bringing 25 years of experience in banking and financial positions. Work well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Competent in data-entry, database management and scheduling.
Overview
13
13
years of professional experience
Work History
Receptionist Clerk
State Farm Insurance
Louisiana, MO
04.2017 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Completed beginning of day reports, processed payments, made sales calls.
- Provided clerical support to company employees by copying, faxing and filing documents.
Loan Supervisor and Processor
Farmers State Bank
Pittsfield, IL
06.2002 - 09.2012
- Processed commercial and consumer loans within 5 branches to achieve timely, accurate and fair proceedings.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Supervised loan processors and worked with loan officers.
- Processed daily reports and resolved unprocessed loan transactions.
Education
Office Management
John Wood Community College
Hannibal, MOSkills
- Business Correspondence
- Filing Claims
- Personnel Management
- Security Awareness
- Positive Attitude and Energetic
- Call Answering and Routing
- Organization and Efficiency
- Business Operations Understanding
- Intuit QuickBooks
- Credit Card Applications
- Exceptional Attention to Detail
Accomplishments
Previously licensed in life, health and Auto
Timeline
Receptionist Clerk
State Farm Insurance
04.2017 - 09.2019
Loan Supervisor and Processor
Farmers State Bank
06.2002 - 09.2012
Office Management
John Wood Community College
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