Melanie Wells
Customer Service Supervisor
Hodgenville,KY
Summary
Experienced professional with a background in customer service phone support, technology, and management. Skilled in communication, technical troubleshooting, and team leadership. Proven track record of exceeding customer expectations and improving operational efficiency. Seeking a role in customer service. Hardworking Shift Coordinator skilled in leading, motivating and mentoring employees for optimal productivity. Excellent trainer and problem-solver with over 14 years of call center technology experience. Hardworking Shift Coordinator skilled in leading, motivating and mentoring employees for optimal productivity. Excellent trainer and problem-solver with 7 years of computer technology troubleshooting experience.
Overview
9
9
years of professional experience
Work History
Shift Coordinator
Bluegrass Cellular Inc.
Elizabethtown, KY
07.2001 - 01.2010
- Handled inbound calls for internet connectivity
- Helping restore internet connectivity to customer across 5 different telephone companies
- Keeping accurate documentation of all steps taken up to and including transfers to phone company for in person service calls
- Responsible for all escalated calls within my shift
- Ensured we had the necessary agents available for appropriate coverage for inbound calls
- Reviewed incoming applicants met the necessary criteria for the job
- Other duties as assigned.
Office Administrator
EXIT Realty Heartland
Elizabethtown, KY
01.2022
- Answering inbound phone calls
- Verified all electronic contracts submitted by Agents/Realtors were completely filled out and signed by all parties to the contract
- Created hard copies for each deal in the office
- Listed all sales and listing properties on in office white boards
- Input all properties that were for sale within our office on the appropriate MLS boards
- Responsible for closing all deals within the guidelines of the MLS boards for all listed properties for sale within our office
- Input all sales listings and purchasing deals into corporate software data base
- Made sure all documentation needed was correct so agents received appropriate commission checks upon deal closings
- Created graphics to be used on digital sign outside office, as well as additional graphics used for social media
- Provided basic troubleshooting for all office equipment and software
- Including setting up all new computer’s printers etc.
Education
Automotive Technology -
Surry Community College
Dobson, North Carolina06.1988
Skills
- Problem solving
- Organizational Skills
- Adobe software
- Microsoft Office
- Excel
- Google Drive
- One Drive
- Communication skills
- Computer literacy
- Computer skills
- Troubleshooting
- Employee engagement
- Team building expertise
- Strong leadership
- Decision-making capabilities
- Quality controls
- Customer Service Management
- Technical Support
- Problem-Solving
- Issue Resolution
- Team Leadership
- Professional Appearance
- Positive Attitude
Timeline
Office Administrator
EXIT Realty Heartland
01.2022
Shift Coordinator
Bluegrass Cellular Inc.
07.2001 - 01.2010
Automotive Technology -
Surry Community College
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