Melanie Wesby
Miami
Summary
Dynamic professional with a proven track record in client relationship management and care plan adherence, notably with Rover.com. Skilled in customer service and problem-solving, ensuring high satisfaction and repeat business. Excelled in diverse roles, from pet care to sales, demonstrating exceptional attention to detail and teamwork. Achieved significant client retention through personalized service and effective communication. Skilled Sales Clerk adept at operating in fast-paced retail environments. Proficient in cash register operations, bagging, and returns procedures. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
2025
2025
years of professional experience
Work History
Dog Sitter
Rover.com
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
- Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
- Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
Delivery Driver
Marco's Pizza
01.2023 - Current
- Delivered orders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Sales Floor Associate Cashier
Michaels Craft Store
05.2021 - 02.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Cashier
Marco’s Pizza
01.2014 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Environmental Science
Miami Dade College
Miami, FLGED -
Coral Park Senior High School
11.2017
Skills
- Schedule Management
- Written and verbal communication
- Client Relationship Management
- Care Plan Adherence
- Pet care needs
- Customer Service
- Attention to Detail
- Problem-Solving
- Valid Driver's License
- Cash handling expertise
- Store maintenance
- Teamwork and Collaboration
- Customer Assistance
- Customer Engagement
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Delivery Driver
Marco's Pizza
01.2023 - Current
Sales Floor Associate Cashier
Michaels Craft Store
05.2021 - 02.2022
Cashier
Marco’s Pizza
01.2014 - 12.2020
Dog Sitter
Rover.com
Associate of Arts - Environmental Science
Miami Dade College
GED -
Coral Park Senior High School
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