Melanie West
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Medical Survey Interviewer
Professional Research Consultants Inc Prc
01.2022 - 06.2022
- Explained survey objectives and procedures to interviewees.
- Followed scripted questionnaires verbatim to collect research data.
- Reviewed collected data obtained from interviews for completeness and accuracy.
- Adjusted scripts to better target needs and interests of specific individuals.
Census Enumerator
United States Census Bureau ACO 2976
07.2020 - 01.2021
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
Billing Specialist
FTD
07.2020 - 12.2020
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
Recruiter
Peryam & Kroll Research Corporation
12.2017 - 07.2020
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
Education
Bachelor Of Accountancy - Accounting
Colorado Technical University
Colorado Springs, CO06.2022
Associates Degree Of Accountancy - Accounting
Colorado Technical University
Colorado Springs, CO05.2020
Skills
- Coding Participant Data
- Scheduling Participants
- New Employee Orientation
- Data Verification
- Customer support services
- Typing 45 MPS
- Billing Specialist
Timeline
Medical Survey Interviewer
Professional Research Consultants Inc Prc
01.2022 - 06.2022
Census Enumerator
United States Census Bureau ACO 2976
07.2020 - 01.2021
Billing Specialist
FTD
07.2020 - 12.2020
Recruiter
Peryam & Kroll Research Corporation
12.2017 - 07.2020
Bachelor Of Accountancy - Accounting
Colorado Technical University
Associates Degree Of Accountancy - Accounting
Colorado Technical University
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