Melanie Williams

• Provided administrative support to executive team & management, including scheduling meetings and managing calendars.
• Coordinated multiple tasks and deadlines effectively, ensuring timely completion of projects and responsibilities.
• Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
• Coordinated schedules between departments to ensure timely meetings and effective communication.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Facilitated communication between different departments within organization to enhance customer support efficiency.
• Handled correspondence, including emails and phone calls, with professionalism.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Maintained office supplies inventory by checking stock to determine inventory level.

Organize and handle setup for Holiday parties, award ceremonies and town hall meetings.

Schedule lunch and setup for 200 employees 5 days a week.

• Assisted cashiers with resolving customer complaints and inquiries.
• Trained new cashiers on customer service protocols to enhance team efficiency and improve customer interactions.
• Developed strong working relationships with team members to foster collaboration.
• Managed daily cash register operations and balanced cash drawers accurately.
• Assisted customers with transactions, inquiries, and product information.
• Answered customer questions and provided store information.
• Processed refunds and exchanges according to company policy.

• Guided prospective tenants through property tours and highlighted key features.
• Managed lease agreements and ensured compliance with company policies.
• Coordinated maintenance requests and facilitated timely resolutions for residents.
• Developed marketing materials to attract potential renters effectively.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Contacted and followed up with tenants on renewal notices.
• Processed applications by conducting background checks and verifying references.
• Inspected vacant units and ensured they were ready for showings.

• Managed daily operations across multiple departments to ensure efficiency.
• Coordinated team schedules to meet project deadlines and resource allocation.
• Collaborated with cross-functional teams to align operational goals with company strategy.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Buying and selling stock
• Prepare reports and customer records