Melanie Williamson
Summary
Results-driven medical records specialist with expertise in project management and data analysis. Successfully coordinated communication among health plans, clinicians, and patients, exceeding productivity and quality assurance goals. Dedicated professional with strong communication and data management skills in the healthcare sector. Experience in coordinating interactions between clinicians and patients, ensuring accurate record-keeping and adherence to health information standards.
Overview
8
8
years of professional experience
Work History
Member Engagement Coordinator
Signify Health
Dallas, Texas(remote)
11.2023 - Current
- Processed high-volume calls to ensure qualified members received no-cost in-home health evaluations.
- Coordinated communication among clinicians, patients, and health plans to enhance process efficiency.
- Surpassed productivity, quality assurance, and customer service goals consistently.
- Maintained accurate records of all interactions while protecting patient health information.
Customer Service Agent
Alorica
Irvine, California (remote)
12.2018 - 10.2023
- Adhered to policies for processing calls, ensuring compliance and quality standards.
- Recorded customer interactions in CRM platform, maintaining accurate and comprehensive data.
- Managed complex transactional and emotional customer situations promptly while meeting policy commitments.
- Assisted customers with payment plans and service reconnects, addressing inquiries effectively.
- Handled accounts related to Managed health savings accounts for clients, ensuring compliance with regulations., Oversaw flexible spending accounts, ensuring accurate record-keeping and client support., and dependent Handled dependent care accounts, providing assistance with documentation and inquiries. effectively.
Education
Health Science -
Ultimate Medical Academy
Clearwater, FLHealth Information Systems -
University of Maryland Global Campus
Hyattsville, MD07-2026
Skills
- Health information management
- Data analysis
- Customer service
- Project management
- Electronic health records
- Communication skills
Timeline
Member Engagement Coordinator
Signify Health
11.2023 - Current
Customer Service Agent
Alorica
12.2018 - 10.2023
Health Science -
Ultimate Medical Academy
Health Information Systems -
University of Maryland Global Campus